営業オペレーションDX推進（AI・業務効率化）

About the role

PayPay is on the lookout for a dedicated individual to spearhead the transformation of sales operations through digital innovation and automation. This position is centered on refining workflows to allow sales teams to focus on their primary responsibilities, ultimately enhancing overall efficiency and productivity within the organization.

Key facts

What you'll do

• Develop and oversee processes that facilitate the delegation of sales administrative responsibilities to temporary staff and contractors, ensuring smooth operations.
• Analyze existing sales operations to pinpoint challenges and create effective workflows and documentation to address these issues.
• Lead initiatives to automate administrative functions by leveraging technologies such as Google Apps Script (GAS), Visual Basic for Applications (VBA), and generative artificial intelligence.
• Collaborate with various departments, including sales and management, to drive operational improvement projects that enhance overall performance.
• Monitor the progress and quality of outsourced tasks, ensuring that results align with organizational goals and standards.
• Foster a culture of continuous improvement by identifying areas for enhancement within sales operations and implementing innovative solutions.
• Train and support team members in utilizing new tools and processes to maximize their effectiveness in their roles.
• Regularly report on project outcomes and operational metrics to senior management, providing insights for strategic decision-making.

Requirements

• Demonstrated experience in leading projects focused on automation or systemization, particularly in the context of digital transformation.
• Practical knowledge in defining the requirements necessary for successful automation and systemization initiatives.
• Proven ability to create comprehensive documentation, including operational manuals that guide team members in their tasks.
• Strong analytical skills and the ability to coordinate effectively across different departments.
• Excellent communication abilities, enabling effective interaction with colleagues at all levels of the organization.
• Experience in improving operational efficiency through the use of AI tools, such as custom GPT models or GEMINI agents.

Nice to have

• Advanced proficiency in data extraction, analysis, and automation, utilizing tools such as Excel (advanced level), VBA, SQL, GAS, and Google Sheets.
• Familiarity with project management methodologies and best practices in operational efficiency.
• Experience in a sales or customer support environment, providing insights into the specific challenges faced in these areas.

Skills & tools

• Strong command of automation technologies and project management frameworks is essential for success in this role.
• Familiarity with AI-driven tools and their application in enhancing operational workflows will be beneficial.

Practical notes

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Employment Type: Full-time

• Work Style: Hybrid, with in-office attendance required as per company policies and job responsibilities.
• Working Hours: Flexible working hours with no core time, typically from 9:00 AM to 5:45 PM, consisting of 7 hours and 45 minutes of work plus a 1-hour break.
• Holidays: Enjoy weekends, public holidays, year-end and New Year holidays, along with designated company holidays.
• Paid Leave: Employees are entitled to 14 days of paid leave in the first year, prorated based on the month of joining, available from the start date. Additionally, personal leave of 5 days is provided annually, with 3 or 5 days granted in the first year depending on the joining month for personal or family health-related matters.

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Salary: The compensation structure is based on an annual salary system that includes some fixed overtime, determined by experience, skills, performance, and contributions, with annual reviews. Overtime and night shift allowances are provided, and part of the salary can be received through PayPay accounts, offering a digital payment option.

• Benefits: Employees receive comprehensive social insurance coverage, including health, pension, employment, and workers' compensation, along with a corporate defined contribution pension plan.
• For more information about PayPay, please visit our corporate and product blogs available in both Japanese and English.
• Explore our video showcasing the financial revolution initiated by PayPay to gain further insights into our mission and impact.