Data Analyst

About the role

At Payjoy, we are dedicated to enhancing financial inclusion by providing credit services to underserved communities in emerging markets. As a Data Analyst, you will play a crucial role in converting raw data into actionable insights that drive our mission to support over 18 million customers. Your analytical skills will help shape our strategies and improve our services, ensuring that we meet the needs of our diverse clientele.

Key facts

What you'll do

• Work closely with various commercial teams to design and implement dashboards that track key performance indicators (KPIs) using SQL and Python.
• Act as the main point of contact for stakeholders in finance, sales, and operations, addressing their data-related inquiries and automating processes where possible.
• Oversee and enhance the functionality of Zoho CRM by managing workflows, custom fields, assignment rules, and ensuring data integrity.
• Standardize and validate data related to merchants and customers, including geolocation, contact information, and names, to maintain accuracy and reliability.
• Present analytical findings and strategic recommendations to leadership, ensuring that insights are clearly communicated and actionable.
• Adapt to changing business priorities by taking on additional responsibilities as needed to support the organization's goals.
• Conduct thorough data analysis to identify trends and patterns that can inform business decisions and improve operational efficiency.
• Collaborate with cross-functional teams to ensure data-driven decision-making is integrated into all aspects of the business.
• Develop and maintain documentation for data processes and methodologies to ensure consistency and transparency.
• Assist in training team members on data tools and best practices to foster a data-driven culture within the organization.
• Monitor and evaluate the effectiveness of implemented data solutions, making adjustments as necessary to optimize performance.
• Engage in continuous learning to stay updated on industry trends and advancements in data analytics.

Requirements

• A bachelor's degree in Economics, Industrial Engineering, Data Science, Business Administration, or a similar field is required.
• At least 2 years of relevant professional experience in CRM administration, business operations, or data analysis is essential.
• Strong proficiency in SQL, particularly with data platforms such as BigQuery or Snowflake, is necessary for this role.
• Experience managing CRM systems like Salesforce, HubSpot, or Zoho CRM is highly desirable.
• Advanced skills in Excel and Google Sheets, including the use of pivot tables and complex formulas, are required.
• Ability to tackle problems using incomplete or ambiguous datasets, demonstrating critical thinking and analytical skills.
• Excellent communication skills to convey technical data insights to non-technical stakeholders effectively.
• Proven ability to manage multiple tasks simultaneously while collaborating with cross-functional teams.

Nice to have

• Familiarity with business intelligence (BI) tools such as Power BI, Looker, or Hex would be advantageous.
• Experience in the retail or fintech sectors, especially in field sales operations, is a plus.
• Basic knowledge of Python programming can enhance your contributions to the team.

Skills & tools

• SQL
• Python
• Zoho CRM
• Google Sheets
• Excel
• BigQuery
• Snowflake

Practical notes

• We offer a comprehensive benefits package that includes fully covered health insurance for you and your immediate family, dental coverage, and life insurance.
• Additional perks consist of an individual retirement plan with a 3% employer contribution, 20 vacation days, and daily catered lunches to enhance your work-life balance.
• Employees benefit from a phone finance plan, home office equipment, a headphone allowance, and wellness initiatives to support overall well-being.
• You will also receive an annual budget of $2,000 USD for professional development opportunities and another $2,000 USD for co-working travel, encouraging continuous growth and collaboration.

Join us at Payjoy and be part of a team that is making a significant impact on financial inclusion in emerging markets. Your expertise in data analysis will help us drive our mission forward and create meaningful change for millions of customers.