Carrier Ops Associate

About the role

You will partner with internal operations functions to understand day-to-day workflows and identify opportunities for improvement and automation. You will assist in testing and implementing automation and AI tools such as Parabola, Appscripts, and GPT/LLMs to streamline repetitive tasks and support decision-making. You will experiment with AI tools like ChatGPT and copilots to draft communications, summarize information, and support internal workflows. You will support small-scale AI and automation pilots, iterating based on feedback from stakeholders. You will track and report on progress, including time savings, efficiency gains, and the impact of automation and AI initiatives. You will serve as the point of contact for vendor and carrier inquiries, maintaining accurate records of shipments and related activity. You will investigate parcel and vendor concerns through multiple channels to resolve discrepancies and ensure accurate data.

Key facts

What you'll do

• Partner with Ops teams functions to understand day-to-day workflows and identify opportunities for improvement and automation.
• Assist in testing and implementing automation and AI tools (e.g., Parabola, Appscripts, GPT/LLMs) to streamline repetitive tasks and support decision-making.
• Experiment with AI tools (e.g., ChatGPT, copilots) to draft communications, summarize information, and support internal workflows.
• Support small-scale AI/automation pilots and iterate based on feedback from internal stakeholders.
• Track and report on progress, including time savings, efficiency gains, and impact of automation/AI initiatives.
• Proactively identify potential shipment delays and operational issues before they escalate.
• Communicate promptly with internal teams regarding operational issues, shipments, and flight delays that may affect timelines.
• Maintain accurate records of shipments and related activity, including tracking numbers, delivery confirmations, and incident reports for audit purposes.
• Serve as the point of contact for vendor and carrier inquiries, ensuring concerns are addressed in a timely and professional manner.
• Review and submit required documentation to delivery partner carriers in compliance with their requirements.
• Investigate parcel and vendor concerns through email threads, tracking systems, and escalation channels to reach resolutions.
• Enter key performance indicator (KPI) data accurately and on time for multiple vendors to maintain reporting integrity.
• Review data for deficiencies or errors and correct inaccurate information to ensure consistency across systems.
• Run reports and troubleshoot issues as needed to support carrier operations and maintain service levels.
• Support the execution of internal operations projects by coordinating tasks, tracking progress, and following up on deliverables to meet deadlines.
• Help manage timelines and communicate updates across stakeholders to align expectations and prevent bottlenecks.
• Provide feedback on processes, identify pain points, and gather information to support internal systems and projects aimed at operational excellence.
• Create and maintain SOPs, checklists, and documentation, including guidance on how AI tools are used within processes for team reference.
• Communicate effectively with Operations team members and leads to ensure clarity and alignment on priorities and changes.
• Monitor emails daily and manage a daily task list to keep data updated throughout the working day.

Requirements

• You are a detail-oriented problem-solver who thrives in fast-paced, logistics-driven environments.
• You are comfortable juggling multiple priorities, tracking shipments one moment, troubleshooting a vendor issue the next, and testing out a new automation tool after that.
• You have strong organizational skills and can manage a daily task list without letting things fall through the cracks in a distributed workflow.
• You communicate clearly and proactively, whether you are flagging a shipment delay to internal teams or updating a carrier on documentation requirements.
• You are naturally curious about new systems and tools, and you pick them up quickly to apply them to operational tasks.
• You enjoy digging into data, spotting errors, correcting inconsistencies, and making sure KPIs are accurate and delivered on schedule.
• You are excited by automation and AI, and you like exploring how tools like Parabola, App Scripts, or GPT-based assistants can make processes faster and smarter.
• You are a clear, organized communicator who can document a process into an SOP just as easily as you can explain an update to a stakeholder in a concise manner.
• You are reliable and self-motivated, able to work independently on a fixed schedule while staying responsive to team needs and priorities.
• You take initiative: when you spot a pain point in a workflow, you speak up and help fix it rather than just working around the issue.
• You have the ability to quickly learn new systems and use them effectively to support day-to-day carrier operations.
• You can work a fixed schedule and remain responsive during set hours as defined by the operational needs of the team.
• You are based in Egypt and able to work within the time zone context of global carrier operations.
• You have strong attention to detail to ensure documentation, records, and data entries are accurate and consistent.
• You can collaborate effectively with cross-functional partners including logistics, ecommerce, and technology teams.
• You are comfortable working with shipping carriers, vendors, and third-party service providers to resolve operational issues.
• You have written and verbal communication skills to interact with both technical and non-technical stakeholders.
• You are comfortable using productivity and operations tools, including spreadsheets, documentation platforms, and communication suites.

Nice to have

• Experience with Parabola, Appscripts, or similar automation platforms.
• Familiarity with AI tools such as ChatGPT, Copilots, or other LLM-based applications.
• Prior experience in a logistics, ecommerce operations, or carrier management environment.
• Basic understanding of Shopify or other ecommerce platforms and their order flow.
• Exposure to KPIs and reporting in a carrier or third-party logistics environment.

Practical notes

The role is full-time and remote, with a fixed schedule that includes options for Monday-Friday, 9 AM-5 PM (Eastern) or 12 PM to 8 PM (Eastern). You will work from Egypt and are expected to be responsive during core operating hours. Travel is not required for this position. Visa sponsorship is not available for this role. The schedule options reflect the operational needs of our global carrier network and coordination with international partners.