3PL Operations Associate

About the role

You will own the daily oversight of third-party warehouse performance across a growing network of partners, ensuring every order is processed accurately and meets contractual service levels. This role requires you to act as the primary point of contact for diagnosing and resolving operational issues before they impact customers or partners. You will leverage data from multiple systems to track key performance indicators, investigate anomalies, and drive corrective actions with minimal supervision. The position demands a high level of ownership where you follow issues from detection through resolution and document every step for transparency. You will translate complex operational data into clear insights that hold 3PL partners accountable and support strategic decision-making. Success in this role means you actively improve processes, propose automation, and contribute to standardized operating procedures that scale with the business. You will present findings to internal stakeholders and external partners, ensuring alignment on performance expectations and improvement plans. This is a hands-on role where your work directly influences network reliability, partner satisfaction, and customer experience.

Key facts

What you'll do

• Monitor daily operational performance of 3PL partners using dashboards, KPIs, and reports to ensure adherence to service levels.
• Track 3PL performance against established SLAs and initiate data-driven follow-ups to address deviations and prevent future issues.
• Investigate operational discrepancies across systems, carriers, and warehouses, documenting root causes, actions taken, and outcomes.
• Analyze large operational datasets in Excel to uncover trends, anomalies, performance gaps, and opportunities for measurable improvements.
• Build and refine recurring reports and dashboards, focusing on data accuracy, timely delivery, and actionable insights for stakeholders.
• Communicate operational status, concerns, and decisions clearly and confidently with internal teams, 3PL partners, carriers, and customers.
• Present detailed operational findings, trends, and recommendations to internal stakeholders and external partners during meetings and reviews.
• Independently manage daily priorities and task lists, organizing workstreams to meet deadlines with minimal direction.
• Identify manual, repetitive, or error-prone tasks and recommend automation or tooling improvements to increase efficiency and scalability.
• Support ad hoc operational initiatives, including peak-period execution, special projects, and cross-functional efforts as needed.
• Maintain and update standard operating procedures to reflect current processes, decisions, and improvements for future reference.
• Collaborate with internal stakeholders to translate business requirements into clear operational metrics and reporting frameworks.
• Ensure all operational activities align with company standards, partner agreements, and regulatory expectations where applicable.
• Continuously evaluate workflows and propose process enhancements that reduce risk, improve accuracy, and strengthen partner relationships.

Requirements

• Bring 3+ years of professional experience in supply chain, logistics, operations, or a closely related field.
• Prior experience working with third-party logistics (3PL) providers is preferred but not mandatory for consideration.
• Demonstrate full professional proficiency in English, both written and verbal, with clear and professional communication skills.
• Use Excel with strong confidence, including large data sets, complex formulas, filters, and pivot tables for analysis and reporting.
• Show background in handling large operational datasets, building KPI reports, and conducting performance analysis in a structured way.
• Present operational updates and performance data comfortably to partners, clients, and internal stakeholders during meetings.
• Exhibit a highly organized, detail-oriented mindset while managing multiple workstreams, priorities, and deadlines simultaneously.
• Operate effectively as a self-starter, taking initiative and thriving in environments with low direct supervision.
• Apply strong problem-solving skills to assess issues, evaluate options, and move toward timely and practical resolutions.
• Understand how systems, data flows, and workflows interconnect, and document processes to ensure consistency and scalability.
• Maintain a continuous improvement mindset, regularly seeking opportunities to automate repetitive tasks and enhance operational efficiency.
• Adapt quickly to changing requirements, process updates, and new tools, implementing them accurately and efficiently.
• Act as a positive, collaborative team player who takes ownership of outcomes and supports colleagues in achieving shared goals.
• Meet all employment eligibility and authorization requirements for employment in the United States without sponsorship for this role.
• Commit to working West Coast hours and location, aligning daily with the preferred schedule of 8:30 AM to 5:30 PM PT.

Nice to have

• Experience identifying and implementing workflow automations to reduce manual effort and improve accuracy.
• Familiarity with Zendesk or similar ticketing systems for tracking and resolving operational issues.

Practical notes

• This role requires West Coast-based working hours and location.
• Preferred Working Hours: 8:30 AM to 5:30 PM PT, Monday through Friday. Schedule may be adjusted based on business needs.
• Strong Excel proficiency is required for reporting, KPI tracking, and data analysis.
• This role regularly participates in partner and internal meetings, with most communication conducted via video calls. Phone calls are used as needed for time-sensitive or ad hoc issues.
• Occasional travel may be required based on business needs.
• Expected to help create, maintain, and improve internal and external SOPs and operational documentation.
• Experience identifying and implementing workflow automations is a plus, but not required.
• Experience with Zendesk is a plus, but not required.