IT Engineer I

About the role

As an , you will be an integral part of our technology team, contributing to the development and maintenance of our IT infrastructure. This position is designed for individuals who are eager to learn and grow within a dynamic environment, where innovation and collaboration are at the forefront. You will work closely with cross-functional teams to ensure that our systems run smoothly and efficiently, ultimately enhancing the experience for our members and providers.

Key facts

What you'll do

• Collaborate with senior engineers to design, implement, and maintain IT solutions that align with Oscar Health's business objectives.
• Assist in troubleshooting and resolving hardware and software issues across various platforms, ensuring minimal disruption to operations.
• Participate in the deployment and configuration of new systems and applications, ensuring they meet the organization's standards for performance and security.
• Monitor system performance and conduct regular maintenance to optimize efficiency and reliability.
• Document processes, configurations, and changes to ensure accurate records are maintained for future reference.
• Support end-users by providing technical assistance and guidance, addressing their inquiries and resolving issues in a timely manner.
• Work with the security team to implement and maintain security protocols, protecting sensitive data and ensuring compliance with industry regulations.
• Engage in continuous learning and development opportunities to stay current with emerging technologies and best practices in IT.
• Assist in the evaluation and selection of new technologies and tools that can enhance operational capabilities.
• Participate in team meetings and contribute to project planning and execution, ensuring alignment with organizational goals.
• Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance their workflows.
• Help maintain an inventory of IT assets and assist in the procurement of new hardware and software as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 1-2 years of experience in IT support or a related role, preferably within a healthcare or technology-focused environment.
• Familiarity with operating systems such as Windows, macOS, and Linux, along with basic networking concepts.
• Experience with cloud services and virtualization technologies is a plus.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• A proactive attitude and a willingness to learn new technologies and methodologies.

Nice to have

• Experience with scripting languages such as Python, Bash, or PowerShell for automation tasks.
• Knowledge of database management systems and basic SQL skills.
• Familiarity with ITIL or other IT service management frameworks.
• Previous experience in a healthcare setting or understanding of healthcare regulations (e.g., HIPAA) is advantageous.

Skills & tools

• Proficient in using ticketing systems for tracking and managing support requests.
• Knowledge of monitoring tools to assess system performance and identify potential issues.
• Familiarity with collaboration tools such as Slack, Jira, or Confluence to facilitate teamwork and project management.
• Understanding of cybersecurity principles and best practices to safeguard organizational data.

Practical notes

• This position is based in Los Angeles, California, and may require occasional on-site presence, depending on project needs.
• Candidates must be eligible to work in the United States; visa sponsorship is available for qualified individuals.
• The role may involve participation in after-hours support or on-call duties as necessary to ensure system reliability.

At Oscar Health, we are committed to fostering a diverse and inclusive workplace where every team member can thrive. If you are passionate about technology and eager to make a difference in the healthcare industry, we encourage you to apply for the IT Engineer I position. Join us in our mission to transform the healthcare experience for our members!