Group Product Manager, Member Coverage & Support Platform

About the role

As a Group Product Manager for the Member Coverage & Support Platform at Oscar Health, you will play a role in shaping the future of healthcare technology. Your primary focus will be on enhancing the member experience through innovative product solutions that streamline coverage and support processes. This position requires a blend of strategic thinking, leadership, and a deep understanding of healthcare systems, aiming to improve member engagement and satisfaction. You will collaborate closely with cross-functional teams to drive product development and ensure alignment with Oscar Health's mission to transform healthcare.

Key facts

What you'll do

• Lead the product vision and strategy for the Member Coverage & Support Platform, ensuring it aligns with Oscar Health's overall objectives.
• Collaborate with engineering, design, and data teams to develop and launch new features that enhance member engagement and streamline support processes.
• Conduct market research and user testing to gather insights and validate product concepts, ensuring they meet the needs of our members.
• Define and prioritize the product roadmap, balancing short-term goals with long-term strategic initiatives.
• Monitor key performance indicators (KPIs) to assess product performance and identify areas for improvement.
• Act as the primary point of contact for stakeholders, providing updates on product development and gathering feedback to inform future iterations.
• Facilitate cross-functional workshops and meetings to foster collaboration and ensure alignment across teams.
• Mentor and guide junior product managers, fostering a culture of innovation and continuous learning within the product team.
• Stay informed about industry trends and emerging technologies to identify opportunities for innovation within the member coverage and support space.
• Develop comprehensive product documentation, including user stories, acceptance criteria, and functional specifications.
• Advocate for the member experience in all product decisions, ensuring that solutions are user-centric and accessible.
• Collaborate with marketing and customer support teams to create effective communication strategies that promote new features and enhance member understanding.

Requirements

• A minimum of 5 years of experience in product management, preferably within the healthcare or technology sectors.
• Proven track record of successfully launching and managing digital products, with a focus on user experience and member engagement.
• Strong analytical skills, with the ability to interpret data and use it to inform product decisions.
• Excellent communication and interpersonal skills, capable of working collaboratively with diverse teams and stakeholders.
• Experience with agile methodologies and product development frameworks.
• A deep understanding of healthcare systems, insurance models, and member support processes.

Nice to have

• Experience working with health tech startups or innovative healthcare solutions.
• Familiarity with user experience (UX) design principles and methodologies.
• Knowledge of regulatory requirements and compliance issues in the healthcare industry.
• Previous experience in a leadership role, managing a team of product managers or cross-functional teams.
• Advanced degree in a relevant field, such as business, healthcare administration, or technology.

Skills & tools

• Proficiency in product management tools such as JIRA, Trello, or Asana for project tracking and team collaboration.
• Familiarity with data analysis tools like Google Analytics, Tableau, or SQL to derive insights from user data.
• Strong understanding of user experience design principles and best practices.
• Experience with A/B testing and user feedback methodologies to optimize product features.
• Ability to create wireframes and prototypes using tools like Figma or Sketch.

Practical notes

• This position is based in Boston, Massachusetts, and may require occasional travel for stakeholder meetings or industry events.
• Salary for this role is competitive and commensurate with experience, with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.
• Oscar Health is committed to diversity and inclusion, and we encourage applications from individuals of all backgrounds and experiences.
• Visa sponsorship may be available for qualified candidates.

In this role, you will be at the forefront of transforming how members interact with their healthcare coverage and support systems. If you are about leveraging technology to improve healthcare experiences and are excited to lead a talented team, we invite you to apply and join us in our mission to make healthcare more accessible and user-friendly.