Vice President, Commercial Operations
Job description
About the role
Omada Health is on a mission to bend the curve of chronic disease. This role owns the complete commercial operating system for our B2B2C go-to-market engine, driving predictable and scalable growth across all channels. The Vice President of Commercial Operations will lead, scale, and continuously refine the complex systems that power revenue, planning, and effectiveness. You will set multi-year strategies that future-proof Omada's commercial engine while cultivating a culture of transparency, collaboration, and continuous improvement. This position requires a bold, enterprise-minded leader who thrives on solving complex problems spanning Sales, Marketing, Customer Success, and Finance. As a strategic operator and people leader, you will coach and inspire a high-performing team that integrates data, process, and enablement to elevate performance across the entire commercial organization.
Key facts
What you'll do
Define and execute a coherent AI strategy for Commercial Operations, using AI to improve pipeline insights, rep productivity, and GTM decision‑making, while establishing clear governance for data quality, model usage, and change management across the commercial organization.
Own Omada's end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth across our B2B and B2B2C channels.
Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters, success metrics, and operating rhythms that elevate the performance and engagement of the broader commercial team.
Provide overarching leadership and accountability for Commercial Enablement and Effectiveness, partnering closely with the Senior Director to set vision, priorities, and success metrics that elevate field performance across segments.
Lead and integrate Revenue Operations, Commercial Effectiveness (enablement), and Enrollment Forecasting into a cohesive, high-performing organization with clear charters, success metrics, and operating rhythms.
Deliver a predictable, dependable, and accurate sales and enrollment forecast that is trusted across all layers of the organization and tightly linked to financial planning, care teams and supply chain.
Serve as the Commercial Operations voice on CXLT, helping translate company strategy into clear commercial plans, KPIs, and execution frameworks; proactively surface risks, tradeoffs, and opportunities.
Design and run the governance and cadences that underpin commercial performance (QBRs, pipeline reviews, forecast calls, go-to-market initiative reviews), ensuring meetings drive decisions, accountability, and insight.
Partner with Finance and Commercial leadership on annual and long-range planning processes, including quota setting, territory design, headcount planning, and investment cases for new markets and products.
Oversee the design, administration, and governance of sales compensation plans in partnership with People and Finance, ensuring alignment with company strategy and field productivity.
Drive continuous improvement of our commercial tech stack (Salesforce, sales productivity tools, enablement platforms, forecasting systems), evaluating and implementing platforms that improve data quality, insight, and efficiency.
Champion a culture of experimentation, measurement, and learning within Commercial Operations, using data and customer insights to refine processes, playbooks, and training over time.
Represent Commercial Operations as a critical thought partner within the Cross-functional Commercial Leadership Team (CXLT), ensuring alignment between marketing, alliances, sales, and customer success.
Establish and maintain rigorous data hygiene and process discipline to ensure reliable insights, compliance, and scalability as the business grows at a public company pace.
Champion the use of performance analytics to identify gaps, optimize playbooks, and demonstrate the impact of Commercial Operations initiatives on overall business outcomes.
Requirements
Bachelor's degree in Business, Engineering, or related field required; Master of Business Administration (MBA) or equivalent preferred.
15+ years of progressive experience in commercial, revenue, or sales operations, with at least 5 years managing teams and complex operational programs.
Proven experience owning and scaling the commercial operating system in a high-growth B2B2C environment, with a track record of building repeatable processes.
Demonstrated ability to lead complex, cross-functional initiatives that align Sales, Marketing, Customer Success, and Finance around shared commercial objectives.
Exceptional analytical and problem-solving skills, with fluency in interpreting data, building models, and translating insights into actionable plans.
Strong mastery of commercial operations tools and platforms, including CRM, forecasting systems, enablement technology, and data analytics platforms.
Excellent written and verbal communication skills, with the ability to influence at all levels and translate strategy into clear operational plans and KPIs.
Experience in a public company or highly regulated environment is highly relevant given the complexity of compliance, governance, and stakeholder expectations.