Senior Technical Account Manager

About the role

This position centers on owning the complete lifecycle for large-scale identity initiatives within strategic enterprise accounts. You will convert intricate technical strategy into coherent, actionable plans for both technical teams and executive leadership. Success requires operating with significant urgency while maintaining precision under pressure. The position demands a high level of ownership and the ability to navigate complex, high-stakes scenarios. You will serve as a critical bridge between customer objectives and technical execution. The focus is on building enduring partnerships and ensuring identity initiatives drive tangible business value. This is a career-defining opportunity to shape the identity landscape for major organizations.

Key facts

What you'll do

• Translate nuanced customer requirements into detailed technical plans that facilitate seamless integration of the Okta platform with existing technology landscapes.
• Design comprehensive identity strategies aligned with long-term business goals for executive stakeholders across complex enterprise environments.
• Architect tailored solutions using Identity and Access Management capabilities to address specific workforce challenges and security objectives.
• Champion platform adoption by providing hands-on support for Identity Governance and Administration features and configuration.
• Coordinate with engineering teams to resolve issues related to Privileged Access Management tools during critical incidents and high-pressure situations.
• Advise on Identity Threat Detection and Response measures to strengthen the security posture of key strategic accounts.
• Guide implementation efforts to ensure controls and governance remain aligned with evolving business requirements and compliance standards.
• Partner closely with sales and delivery leads to collaboratively shape roadmaps for complex, multi-product deployments and integrations.
• Manage large enterprise organizations across several critical sectors, including Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.
• Manage identities for employees, contractors, and partners throughout the entire identity lifecycle from onboarding to offboarding.
• Utilize products such as Identity and Access Management, Identity Governance and Administration, Privileged Access Management, and Identity Threat Detection and Response effectively.
• Master the Okta Platform to deliver value and drive successful outcomes for strategic enterprise customers.

Requirements

• Bring 3 to 5 years of specific experience in technical account management for identity platforms and workforce identity solutions.
• Demonstrate a deep mastery of workforce identity solutions and associated security controls and governance frameworks.
• Maintain a thorough understanding of identity lifecycle management, access governance, and privileged access security best practices.
• Capable of traveling occasionally and adapting to work schedules when necessary to support Pacific time zone requirements for global operations.
• Possess a proven track record of managing large enterprise organizations and complex identity initiatives.
• Exhibit strong problem-solving abilities and the capacity to operate effectively in high-stakes, fast-paced environments.
• Show commitment to continuous learning and adaptation in the rapidly evolving identity and security landscape.
• Display excellent communication skills to articulate technical concepts to both technical and executive stakeholders.

Nice to have

• Preferred items are not specified in the source documentation for this role.

Practical notes

• Engagement is primarily with Strategic enterprise customers.
• This role represents a significant opportunity to define identity strategy at the highest levels within leading global enterprises.

Application Details

• Please refer to the source materials for specific application instructions and process details as outlined in the original job posting.

The Okta and Auth0 Platforms enable secure access, authentication, and automation - putting identity at the heart of business security and growth. This Senior Technical Account Manager position offers a unique opportunity to lead identity transformation initiatives within some of the world's most influential organizations. You will be responsible for ensuring that complex identity programs are executed flawlessly while maintaining strong relationships with C-level executives and technical decision-makers. The role requires a strategic mindset combined with the ability to manage detailed implementation plans and coordinate across multiple teams. Success in this position depends on your ability to balance technical depth with business acumen, ensuring that identity initiatives deliver measurable value and support organizational objectives. You will be at the forefront of securing digital identities and enabling secure access models for the future of work. The position demands resilience, adaptability, and a customer-centric approach to solving some of the most challenging identity management problems in enterprise settings.