Credit Specialist

About the role

You are a person who knows how to handle delicate situations with empathy and precision. In this role, you will partner with customers to understand their unique circumstances and find fair solutions that keep them connected to the energy they rely on. You will use your judgment and communication skills to explain options clearly, always maintaining a calm and respectful tone even during challenging conversations. This position gives you the responsibility to protect the customer experience while supporting the company's goals around responsible billing and sustainable cash flow. You will work collaboratively with internal teams, sharing insights that help refine processes and improve the overall support journey. Every interaction will be an opportunity to reinforce trust and show how technology can make energy services feel more human and responsive. If you are motivated by meaningful work and want to contribute to a fairer energy system, this role allows you to make that impact directly. You will be part of a culture that values curiosity, ownership, and continuous improvement in how we serve people across Italy.

Key facts

What you'll do

Investigate billing and payment anomalies by gathering data from internal systems and external sources to verify accuracy.

Coordinate flexible payment arrangements by balancing customer constraints with company policies to reach sustainable agreements.

Interpret complex tariff structures and regulations to translate them into clear information for customers during conversations.

Lead proactive outreach campaigns using segmentation logic to contact customers at risk of payment issues before they escalate.

Analyze performance metrics and trend reports to identify recurring issues and propose improvements to workflows.

Document every interaction thoroughly, ensuring that case notes reflect the customer's situation, agreed actions, and follow-up requirements.

Collaborate with product and operations teams to provide feedback from the field, helping shape solutions that reduce friction for payers.

Apply quality standards to each case, reviewing your own work and supporting peers to maintain high levels of accuracy and compliance.

Use internal dashboards and tools to monitor payment pipelines, spotting delays or risks early and taking timely action.

Support customers through major life events by tailoring communication and payment options to their changing financial circumstances.

Requirements

You are eligible for this role only if you meet the following criteria as stated in the SOURCE text.

You are legally allowed to work in Italy and possess the necessary documentation to be employed in Ascoli Piceno.

You have a permanent or long-term residency status that removes immediate barriers to contracting within the Italian market.

You hold a valid European Union driving license at least at category B, enabling you to travel between locations when required.

You are fluent in Italian, both written and spoken, to communicate clearly with customers and internal stakeholders.

You are comfortable using standard personal computers, email clients, and common software tools in a professional environment.

You have a strong command of written and verbal Italian to explain policies and support decisions with precision.

You can manage sensitive information with discretion and follow established procedures for data handling.

You are willing to adhere to the working hours and operational schedules defined by Octopus Energy Italy.

You are able to work full-time hours as defined by the company's staffing needs in the relevant location.

You can commit to the duration and conditions of employment without immediate restrictions that would prevent reliable fulfillment of the role.

Nice to have

Only items that appear explicitly in the SOURCE text are included below.

You have experience working in customer service, billing, or finance-related environments where empathy and accuracy are essential.

You are comfortable using technology and willing to learn how data tools and automation support customer interactions.

You enjoy collaborating with colleagues and helping improve internal processes through shared feedback and documentation.

You are curious about energy products and motivated by the company's mission to make energy fairer, cleaner, and more accessible through technology.

You appreciate a fast-paced environment where responsibilities evolve and you can take ownership of diverse tasks.

Practical notes

The engagement is Full-time, and the role is based in Ascoli Piceno, Italy.

Travel within the area may be required, and a European Union driving license category B is necessary.

No specific visa information is provided in the SOURCE text, but eligibility to work in Italy is required.

No compensation details are mentioned in the SOURCE text, so they are omitted from this page.

No application page or deadline is referenced in the SOURCE text, so those details are not included here.