Ambasciatore Octopus Energy

About the role

Octopus Energy Presence in Italy

Our energy system performs best when people are part of the equation. At Octopus Energy, we make this real daily. We make energy fairer, cleaner, and accessible through technology. Since arriving in Italy in 2022, we started in Ascoli Piceno. Today, we serve over one million customers. Our team exceeds 300 members in Ascoli Piceno, Milan, and Rome. We have invested more than 250 million euros in the country. This growth stems from a different way of doing energy: simpler, more human, and more technological.

How We Work

We are not a traditional company and have no plans to become one. We dislike bureaucracy, unnecessary procedures, and departments passing problems to one another. When a customer needs help, we want them to find people who listen, take responsibility, and solve issues.

This approach earned us a 4.9/5 rating on Trustpilot. It led us to win the Altroconsumo ranking. It also earned us the "Best Customer Service" award from Corriere della Sera.

Technology in Service of Everyone

Here, technology is not reserved for a few experts. It is a tool that helps everyone work better. You do not need to be a computer wizard; curiosity is enough. We use data, automation, and artificial intelligence to remove complexity. We seek to understand problems better and dedicate more energy to what matters: improving how people experience energy.

What You Will Find at Octopus

Octopus is a place for those who want to bring energy and common sense. Problems do not always arrive in order. Answers are not always written down. Often, you must build while you run. But you will not be alone: you will work with curious, generous, and concrete people. They help one another and want to leave things better than they found them. We are already improving how energy works for people. If you want to take responsibility and contribute to this change, your work here can have real impact.

And this is where you come in.

Your goal is not to sell in the traditional sense. It is to bring Octopus where it has not yet arrived. You will tell our energy story and our values with authenticity. You will be an ambassador of a new way to live and choose energy.

We seek enthusiastic and authentic people. They can tell stories and transmit values such as transparency, innovation, and sustainability.

New Duty Order

Role: Energy Ambassador in Verona

You own the journey from first contact to trusted guidance. You translate transparent values into action for Italian homes and businesses. You carry curiosity and resolve, shaping local stories into real energy impact without scripted lines.

Key Facts

Responsibilities

You set the human tone as you welcome new inquiries and translate community needs into clear energy options.

You design local narratives by gathering stories, then crafting content that resonates across channels and neighborhood contexts.

You guide experiences through structured touchpoints, ensuring every interaction reflects clarity and trust.

You orchestrate collaboration as you align internal experts to deliver timely, consistent responses.

You ship value by turning insights into practical tools that help customers manage their usage.

You open doors with partners, co-creating initiatives that strengthen local ties and amplify shared impact.

You champion reliability as you track outcomes, refine messages, and adapt approaches to evolving expectations.

You extend reach through authentic dialogue, inviting diverse voices into the conversation with patience and respect.

Requirements

You hold three years of experience in customer facing roles or related fields.

You reside in Italy and bring fluency in Italian, with strong verbal and written skills in English.

You possess a valid Italian driving license.

Additional Notes

No preferences beyond what is stated.

No specific tools or skills are specified.