Operations Administrator

About the role

Nti is looking for a dedicated Operations Administrator to join their growing team based in Rockville, Maryland. This full-time role is central to keeping the organization's daily administrative functions running efficiently and without interruption. The Operations Administrator will work across multiple departments, coordinating workflows and ensuring that operational standards are met consistently. The position is well-suited for someone who enjoys organizing complex processes and supporting a team with reliable, detail-oriented administrative assistance.

Key facts

What you'll do

• Coordinate daily office operations and make sure that all administrative procedures are followed consistently across every department and team.
• Manage executive scheduling, calendar coordination, and meeting logistics to ensure that leadership and cross-functional groups stay aligned on priorities.
• Maintain and organize both physical and digital filing systems so that documents can be retrieved quickly and accurately whenever they are needed.
• Handle incoming and outgoing correspondence, including email management, internal memos, and the distribution of company-wide communications to relevant stakeholders.
• Support procurement activities by preparing purchase orders, verifying vendor quotes, and tracking deliveries against the timelines established by each department.
• Assist with budget tracking and expense reporting by compiling monthly financial data and presenting it in clear formats for departmental review.
• Oversee facility maintenance requests, coordinate with external vendors, and follow up to ensure that office service issues are resolved in a timely manner.
• Generate operational reports and visual presentations that summarize key metrics, helping management make informed decisions about resource allocation and process changes.
• Onboard new team members by preparing their workspace setups, distributing orientation materials, and coordinating with HR to ensure a smooth transition.
• Monitor inventory levels of office supplies on a regular basis and place replenishment orders when stock falls below the established threshold levels.
• Collaborate with the human resources team to update employee records, maintain accurate personnel documentation, and support compliance with internal data policies.
• Identify bottlenecks in existing workflows, propose practical solutions, and work with team leads to implement process improvements that reduce delays.

Requirements

• A Bachelor's degree in business administration, operations management, or a closely related field is a mandatory requirement for this position.
• A minimum of three years of hands-on experience in an administrative or operations support role within a professional or corporate environment.
• Demonstrated proficiency with the Microsoft Office Suite, including Excel, Word, and PowerPoint, at an intermediate to advanced skill level.
• Strong written and verbal communication abilities, with the capacity to draft clear, concise, and professional correspondence on a regular basis.
• A proven track record of managing multiple competing priorities at the same time and consistently meeting established deadlines without exception.
• Hands-on experience with database management and a solid familiarity with record-keeping best practices, data entry standards, and information organization.
• A thorough understanding of standard office procedures, including document management protocols, filing systems, and internal correspondence workflows.
• A high level of attention to detail and a methodical, organized approach to managing tasks, schedules, and day-to-day operational processes.

Nice to have

• Familiarity with cloud-based productivity platforms such as Google Workspace or Microsoft 365, which are commonly used for collaborative document creation and team coordination.
• Prior experience working in an organization with several departments and a need for cross-team coordination and interdepartmental communication.
• A working knowledge of basic accounting principles and some experience handling accounts payable, accounts receivable, or related financial tracking tasks.
• A professional certification in project management, administrative support, or a similar program, which demonstrates a commitment to ongoing skill development.

Skills & tools

• Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, for handling daily productivity tasks, data entry, and document creation.
• Google Workspace or equivalent cloud-based collaboration platforms that enable real-time document sharing, team coordination, and remote file access.
• Database management software for maintaining organized records, running queries, and retrieving information efficiently when operational questions arise.
• Enterprise resource planning systems for tracking operational metrics, managing resource allocation, and monitoring workflow performance across the organization.
• Internal communication platforms such as Slack or Microsoft Teams for messaging, channel coordination, and quick team updates throughout the day.
• Calendar and scheduling applications for managing appointments, booking meeting rooms, and coordinating event logistics across multiple teams and time zones.

Practical notes

• This role is based in Rockville, Maryland, and requires regular on-site presence during standard business hours each week.
• The Operations Administrator reports directly to the operations manager and works in close collaboration with the broader administrative support team.
• All candidates are expected to complete a background check and provide official documentation proving their eligibility to work in the United States.
• The hiring process typically involves an initial phone screening, followed by an in-person interview, and concludes with a practical skills assessment.