Outcomes Architect

About the role

You are a builder who thrives when co-designing systems directly with customers inside the Notion AI ecosystem. You will own end-to-end workflow adoption and measurable value delivery for a portfolio of named accounts, ensuring customers expand usage and achieve durable business outcomes. In this build-beside role, you will translate customer ambition into working systems inside Notion, directly shaping retention, renewal, and expansion results. You will partner closely with Solutions Consultants to qualify opportunities, manage risk, and strengthen executive and team-level partnerships. You are obsessed with AI-native ways of working and will leverage deep product fluency to guide customers through complex adoption journeys. You will operate with urgency and empathy, bringing structure to ambiguous problems while mitigating churn and contraction risk. This role is for someone who wants to define what success looks like for customers in the AI era and turn that vision into repeatable outcomes.

Key facts

What you'll do

• Translate strategic customer goals into durable workflows and operating systems inside Notion, driving adoption and high NRR.
• Partner with Solutions Consultants to own account strategy, expansion qualification, and renewal outcomes for flat and at-risk customers.
• Design and deploy workflow blueprints that solve specific business problems, turning customer objectives into actionable configurations.
• Shape customer success plans with co-defined metrics, milestones, and checkpoints that make value visible and measurable.
• Conduct discovery sessions to map current workflows, identify friction, and clarify how Notion and AI tools can replace fragmented point solutions.
• Act as the primary build-beside partner during configuration sessions, working live in Notion to tailor databases, relations, and automations.
• Monitor usage patterns and adoption health, identifying signals of expansion opportunity and early indicators of churn or contraction.
• Collaborate with Solutions Consultants to prioritize account plans, align stakeholder incentives, and manage a book of accounts with clear outcomes.
• Maintain fluency across the Notion product suite and the broader AI ecosystem to advise customers on optimal tool choices and integration patterns.
• Innovate continuously on Outcomes Architect playbooks, refining programs that retain customers, grow logos, and reduce manual intervention.

Requirements

• You have experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• You demonstrate strong customer-facing discovery instincts and the ability to map workflows and translate goals into practical implementation plans.
• You are technically fluent and comfortable building live in software, co-designing, configuring, and troubleshooting with customers in the room.
• You possess commercial awareness and can partner with account owners on renewal risk, expansion potential, and account strategy.
• You manage programs and stakeholders well, handling success plans, timelines, risks, and customer commitments across a book of accounts.
• You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems.
• You are obsessed with AI, constantly experimenting with new tools and learning updated ways of working to support customers.
• You are fluent in English and a second European language, enabling clear communication across teams and stakeholders.

Nice to have

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear path of measurable value.
• Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes.
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams.
• Experience orchestrating cross-functional initiatives that align product, support, and sales around customer outcomes and expansion opportunities.
• Background working inside AI-native or collaborative software environments where workflows and knowledge are tightly integrated.

Practical notes

This role is based in Dublin, Ireland, with work occurring primarily from the company offices on Mondays, Tuesdays, and Thursdays, which serve as Anchor Days for focused building and collaboration. The schedule reflects a commitment to in-person teamwork during those days, and the role requires availability during this cadence. The engagement is full-time, and the position reports into the Outcomes organization with responsibilities aligned to customer value and revenue impact.