People Operations Associate

About the role

The individual in this position serves as a critical operator ensuring the seamless execution of human capital functions at Norm Ai. You will own the integrity of our pre-boarding workflows and ensure a consistent, high-friction free experience for new legal engineering team members. This role requires you to manage the intersection of compliance, technology, and employee experience with a high degree of ownership. You will be responsible for maintaining the accuracy and security of sensitive personnel data across all operational touchpoints. The position demands a proactive mindset where you identify process gaps and drive the implementation of scalable solutions independently. You will act as a strategic partner to the People and Talent team, translating business needs into operational reality. Success in this role is defined by your ability to balance meticulous attention to detail with the agility required in a fast-moving environment. You will be evaluated on your capacity to execute complex administrative tasks while upholding the highest standards of confidentiality and regulatory adherence.

Key facts

What you'll do

• Orchestrate the end-to-end pre-boarding lifecycle, managing all logistical and administrative tasks while updating the central compliance tracker in real time.
• Serve as the compliance guardian for background check operations, monitoring regulatory standards and resolving discrepancies promptly to maintain legal integrity.
• Conduct a strategic assessment of potential vendors, performing due diligence to identify solutions that align with our operational objectives and security requirements.
• Architect and maintain a library of standard operating procedures, documenting workflows to ensure consistency and enabling the organization to scale efficiently without loss of quality.
• Function as the privacy and confidentiality lead for employee accommodation requests, navigating sensitive information with discretion and ensuring all legal mandates are met.
• Author, distribute, and maintain a comprehensive suite of internal company policies, ensuring all documentation is current, accessible, and compliant with industry regulations.
• Act as the first point of contact for all staff inquiries, demonstrating expertise in both traditional HR processes and the evaluation of AI-driven support tools to improve system efficacy.
• Oversee the complete lifecycle of contractor administration, from initial onboarding through performance management to timely offboarding, ensuring all contractual obligations are met.
• Drive the adoption and integration of AI tools into daily operational workflows, using technology to automate repetitive tasks and enhance decision-making processes.
• Analyze operational metrics related to people processes, identifying trends and proposing data-driven improvements to enhance employee satisfaction and operational efficiency.

Requirements

• Possess 1 to 3 years of professional experience in Human Resources, People Operations, or a compliance-focused role within a regulated environment.
• Demonstrate a proven track record of building, following, and refining operational procedures to improve accuracy and reduce manual effort.
• Show a history of managing sensitive and confidential data with the highest level of discretion and ethical responsibility.
• Exhibit the capability to manage multiple complex projects simultaneously, maintaining composure and delivery in a fast-paced, deadline-driven environment.

-拥有强强的书面和口头沟通能力，能够与各级利益相关者进行清晰、专业的交流。

• Demonstrate proficiency with artificial intelligence tools and a genuine willingness to integrate them into daily workflows to improve productivity.
• 具备在团队环境中独立工作并主动推动流程改进的能力，无需持续监督即可识别问题并提出解决方案。
• 理解并遵守 employment law and data protection regulations relevant to the New York City jurisdiction.

Nice to have

• Prior experience working within a startup or high-growth company where agility and adaptability are essential.

Skills & tools

• Expertise in the use of background check platforms and compliance tracking software to ensure legal and regulatory adherence.
• Extensive experience in the development and maintenance of Standard Operating Procedures (SOPs) to document and optimize processes.
• Hands-on experience with AI-assisted workflow tools and a demonstrated ability to leverage technology to streamline human resources operations.

Practical notes

• This role operates on a hybrid schedule, requiring 3 to 5 days per week in the New York City office.
• The total compensation package includes comprehensive health, dental, and vision insurance, as well as hospital and accident insurance coverage.
• Employees are eligible to participate in a 401(k) plan with a matching employer contribution.
• Candidates are required to demonstrate active, practical use of AI tools during the interview process to assess technical fit and operational readiness.
• All applicants must be authorized to work in the United States without sponsorship for this position at this time.
• The successful candidate will be subject to a background check and verification of employment eligibility as a condition of hire.
• This position is contingent upon the successful completion of all pre-employment screenings and the receipt of all required documentation.
• The start date is dependent on the completion of the offer process and is expected to be within four weeks of acceptance.