People Operations Specialist

About the role

You are the point person for employees and managers seeking guidance on employment processes and policies. You take ownership of the end-to-end employee lifecycle within the EMEA region, ensuring every interaction is handled with precision and empathy. This role demands a proactive mindset where you identify patterns in requests and drive small improvements that enhance the overall employee journey. You will act as a guardian of data integrity, ensuring that every record in our systems reflects the truth of the employee experience. Collaboration is central to your success, as you work alongside HR Business Partners and global teams to solve people problems. You will have the opportunity to directly influence the employee experience by implementing solutions that save time and reduce friction. Your curiosity about employment law and your commitment to compliance will protect the company and empower our people. Ultimately, you will ensure that our operations run smoothly, accurately, and in full alignment with our values of care and integrity.

Key facts

What you'll do

Respond to employee and manager requests through our ticketing system, using team documentation, SOPs, and your own judgment to resolve cases - escalating more complex matters where appropriate.

Process employee lifecycle events in Workday across multiple countries, including hires, onboarding, offboarding, role changes, background checks, and absences.

Support global mobility and immigration needs by working with internal and external partners.

Administer benefits, parental leave, and other statutory or company leave processes for employees; and support payroll readiness globally.

Monitor employment legislation and regulatory developments using approved tools; identify potential impacts on People Operations processes and support the implementation of agreed changes.

Maintain accurate, audit-ready employee records in Workday and other People systems; identify potential gaps and escalate them appropriately.

Use AI and automation tools to improve the efficiency and quality of day-to-day work; and identify opportunities to streamline workflows.

Support Workday configuration and reporting within the People Operations scope - including building and maintaining standard reports, testing configuration changes, and maintaining related documentation.

Identify process gaps and contribute to improving consistency and employee experience; maintain and update SOPs and operational guidance.

Contribute to global People Operations projects and initiatives, bringing operational and regional compliance knowledge.

Work closely with HR Business Partners, Payroll, Talent Acquisition, People Systems, and other teams across the business.

Requirements

Experience in People or HR Operations: Around 2 years of experience in a People Operations, HR Operations, or similar HR role - ideally with some exposure to employees across more than one country or jurisdiction.

Familiarity with Workday: Experience with our HRIS or a comparable HR system is helpful; exposure to reporting, system testing, configuration, or process improvement is a plus - but not a barrier if you're keen to learn.

Knowledge of EMEA employment practices: Working knowledge of employee lifecycle processes, particularly in the UK, Germany, or Lithuania; and genuine curiosity to learn about other jurisdictions.

Compliance awareness: An interest in employment compliance and the ability to identify when something needs escalating - you don't need to be an expert, but you should be comfortable asking questions and digging into details.

Clear communication: You can explain processes and policies clearly, in writing and verbally, to employees and managers at all levels.

Organised and adaptable: You can manage multiple tasks and shifting priorities without losing accuracy or attention to detail.

Collaborative: You work well as part of a distributed, global team and build trust with colleagues across functions and time zones.

A commitment to maintaining the highest standards of confidentiality and discretion in handling sensitive employee information.

An understanding of the importance of data accuracy and the role it plays in decision-making and employee trust.

A willingness to follow processes and procedures while also seeking opportunities to improve them where appropriate.

Practical notes

This role requires you to commute to our London office at least 3 times per week.

BENEFITS AND PERKS

Work from (almost) anywhere for up to 20 days per year.

Company-paid therapy sessions through SpringHealth.

Company-paid subscription to HeadSpace.

Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!).

No meeting Fridays.

Paid parental leave.

Paid volunteer time.

Development Dollars.

Leadership development.

Access to thousands of on-demand e-learnings.

Travel Discounts.

Employee Resource Groups.

5 weeks paid vacation + a day of rest.