Trade Compliance Specialist

About the role

You will own the full execution of trade compliance for jewellery shipments moving across borders, focusing on the day-to-day preparation and accuracy of documentation that keeps goods moving. You will apply approved HTS classifications and country-of-origin rules consistently while working in partnership with Legal & Compliance to interpret policy and escalate genuine ambiguities. This role sits within fulfilment and operates at the interface of shipments, brokers, and manufacturers, so you will directly manage broker relationships and ensure their practices align with our standards. You will treat the US import bond as a critical business continuity tool, monitoring its status and ensuring it remains fully compliant for our largest lanes. You will also own the duty drawback program end to end, acting as the internal point of contact with our broker partner Livingstone and validating claims before submission. Because jewellery classifications differ from loose diamonds, you will translate policy into practical steps that keep our new markets compliant and efficient. This is an individual contributor role with high ownership, where you will build the operating rhythm from the ground up rather than inheriting a mature process.

Key facts

What you'll do

• Prepare all shipment documentation and commercial invoices, and ensure accurate, complete documentation is retrieved from brokers and carriers and stored centrally on our platform.
• Apply the HTS classifications and country-of-origin determinations that Legal & Compliance have approved, consistently across our shipment processes and systems in partnership with product.
• Manage day-to-day customs broker relationships, coordinating clearance, reviewing broker performance, and ensuring broker practices stay aligned with our classification framework.
• Monitor duties as part of landed shipping costs, catch unexpected duty outcomes, and file claims with customs brokers when errors are found.
• Resolve routine customs queries during clearance, and ensure declarations for import and export are applied accurately.
• Own the duty drawback program day to day, acting as the internal point of contact with Livingstone, and preparing and validating claims before submission.
• Monitor the US import bond and keep it compliant, since this underpins business continuity for our largest lane.
• Partnering with our manufacturers (starting with India) to ensure their export documentation and processes support compliant, duty-efficient shipping.
• Identifying and acting on duty-saving opportunities through relevant free trade agreements (e.g. India-UK, EU-UK, EU-India, UAE-India).
• Building out trade compliance processes as our jewellery business scales into new duty-liable markets, and escalating complex classification or legal interpretation questions to Legal & Compliance.
• Coordinating with logistics and operations to ensure shipping schedules remain on track while satisfying customs requirements.
• Maintaining detailed records of broker interactions, decisions, and outcomes to support audits and continuous improvement.
• Reviewing shipment patterns to highlight anomalies, risks, or inefficiencies in how duties and documentation are handled.
• Supporting ad hoc projects related to regulatory changes, market entry, or process improvement in the trade compliance area.
• Communicating clearly with internal stakeholders about timelines, requirements, and any constraints that could affect fulfilment or customer commitments.
• Ensuring all documentation aligns with both internal policy and external regulatory expectations across the markets we serve.
• Taking initiative to propose improvements to controls, checks, and documentation flows that reduce risk and manual effort.
• Collaborating closely with finance to verify landed cost accuracy and duty reconciliation where relevant.
• Supporting the implementation of new tools or systems that enhance the accuracy and efficiency of compliance workflows.
• Acting as the primary escalation contact for brokers and carriers on matters related to classification, valuation, and origin.

Requirements

• Proven experience in global trade compliance or customs operations, with a track record on US, UK, EU import/export specifically.
• Direct experience managing customs broker relationships and shipment documentation at volume.
• Experience filing duty drawback or tariff reclaim claims.
• Comfortable working as an individual contributor with real autonomy.
• Detail-oriented and process-minded: you will be establishing how this works at Nivoda, not just following an existing playbook.
• Based in the EU or UK, with the flexibility to work across time zones as we scale globally.
• Strong stakeholder management skills, coordinating external brokers/carriers/manufacturers and internal Legal, Fulfilment, and Ops teams.
• A commercial mindset, you connect compliance work back to cost savings and business impact.

Nice to have

• Experience with free trade agreements and preferential duty schemes (e.g. India-UK, EU-UK, EU-India, UAE-India).
• Experience in jewellery, diamonds, gemstones, or other high-value/luxury goods logistics.
• Experience with Indian export processes.
• Background in a fast-scaling, international e-commerce or marketplace business.

Practical notes

• Working Hours: Mon
• Fri, 9AM - 6PM CET.

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Location: Remote

European timezone.

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Engagement: Full-time.