Business Development Executive - Bangkok

About the role

As a Business Development Executive at Nivoda, you will be a key driver in expanding and strengthening supplier relationships within our new Bangkok office. Your primary focus will be on onboarding high-quality gemstone suppliers, managing ongoing supplier engagement, and ensuring operational excellence across the gemstone category. This role combines strategic development with hands-on leadership of the Bangkok-based team, aiming to optimize supplier performance, uphold quality standards, and contribute to the company's growth objectives. You will work closely with cross-functional teams, including global category, product, and tech teams, to align on strategic initiatives and improve overall supplier experience. The position involves a mix of relationship management, data-driven decision making, and operational oversight to support Nivoda's mission of connecting jewelry retailers with reliable, high-quality suppliers worldwide.

Key facts

What you'll do

• Identify, evaluate, and onboard high-quality gemstone suppliers that meet Nivoda's standards and strategic objectives.
• Develop and maintain strong, consultative relationships with suppliers to foster engagement, loyalty, and revenue growth.
• Guide suppliers in optimizing their product listings, including pricing, quality, and inventory availability, to meet platform demand efficiently.
• Support suppliers through proactive communication, media checks, quality verification processes, and inventory alignment to ensure compliance and high standards.
• Use data insights and performance metrics to assess supplier performance, identify growth opportunities, and implement strategies to enhance sales and fulfillment rates.
• Drive suppliers toward achieving revenue targets by optimizing product assortments, managing inventory health, and improving overall performance metrics.
• Lead, mentor, and motivate the Bangkok operations team to achieve organizational goals, fostering a high-performance culture.
• Conduct regular performance reviews, facilitate skill development sessions, and promote cross-training among team members to ensure continuous growth.
• Recruit, onboard, and train new team members, ensuring alignment with company values, operational standards, and strategic goals.
• Foster a collaborative environment within the team, encouraging accountability, innovation, and continuous improvement.
• Partner with global category, product, and tech teams to align on strategic objectives, process improvements, and system enhancements.
• Maintain high-quality standards across supplier media, pricing accuracy, and gemstone authenticity to minimize customer complaints and return rates.
• Implement quality assurance measures proactively, including media checks and verification processes, to uphold product integrity.
• Contribute to process and system improvements aimed at enhancing supplier experience, operational efficiency, and overall platform performance.
• Monitor and report on key performance indicators related to supplier development, sales, and operational metrics to inform decision-making.
• Ensure compliance with company policies and industry standards, including adherence to quality and authenticity protocols.
• Support the company's growth initiatives by identifying new supplier opportunities and expanding the supplier base strategically.

Requirements

• Bachelor's degree in Business, Operations, Marketing, or a related field, or equivalent professional experience.
• At least 3 years of work experience in supplier management, operations, or B2B e-commerce.
• Proven success in managing supplier relationships and driving operational improvements.
• Strong communication skills, with the ability to build and maintain consultative relationships with suppliers.
• Data-driven mindset with the ability to analyze performance metrics and implement strategic improvements.
• High attention to detail, integrity, and a transparent working approach, especially regarding gemstone authenticity and quality.
• Proficiency in MS Office, reporting tools, and general business software to facilitate data analysis and reporting.
• Excellent organizational skills, with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Hands-on, proactive attitude with a strong ownership mentality and a "can-do" approach to problem-solving.
• Ability to work collaboratively across teams and geographies, demonstrating flexibility and adaptability.

Nice to have

• Experience working within the jewelry or gemstone industry, with knowledge of industry standards and practices.
• Familiarity with e-commerce platforms, supply chain management, and logistics processes.
• Knowledge of quality assurance procedures and compliance standards relevant to gemstones and jewelry.
• Previous experience leading or managing a team in a dynamic, growth-oriented environment.
• Ability to analyze data and generate actionable insights to inform strategic decisions.
• Multilingual skills or experience working in multicultural environments would be advantageous.

Skills & tools

• Relationship management and stakeholder engagement
• Supplier onboarding, development, and performance management
• Data analysis and performance tracking
• Quality assurance and compliance standards
• Leadership, mentoring, and team development
• MS Office suite, reporting tools, and business software
• Communication and negotiation skills
• Problem-solving and strategic thinking

Practical notes

• This is an on-site role based in Bangkok, requiring presence at the company's office.
• The position reports directly to the Category Lead- Gemstones and indirectly to the Senior Manager- Media Ops.
• The role involves working within a collaborative, international environment that values innovation, trust, and respect.
• Candidates should be prepared to engage actively in supplier development, operational management, and continuous process improvement initiatives.
• The role offers an opportunity to shape and optimize supplier operations in a fast-growing global company, with significant ownership and visibility.
• The position involves working closely with cross-functional teams to ensure alignment on strategic goals and operational standards.
• The role requires a proactive, detail-oriented individual with strong organizational skills and a passion for quality and excellence in gemstones and jewelry supply chains.

About the company

Nivoda is a global B2B diamond and gemstone marketplace, providing jewellery retailers with access to competitive, high-quality diamond supplies. Recognised for its operational efficiency and commitment to customer success, Nivoda helps businesses grow profitably by minimising inventory risks and optimising the supply chain.