Client Specialist

About the role

Nexthink is transforming the way IT departments comprehend and enhance the digital experiences of their employees. In today's fast-paced environment, organizations face numerous challenges such as hybrid work models, application overload, device performance issues, and increasing ticket volumes. As a Client Specialist, you will play a crucial role in guiding IT leaders from a reactive approach to proactive experience management. You will demonstrate how Nexthink provides real-time insights, visibility, and automation to enhance employee productivity and deliver tangible business outcomes.

Key facts

What you'll do

• Develop and expand new business opportunities within organizations that operate between 5,000 and 10,000 endpoints.
• Identify, qualify, and nurture a robust pipeline of potential accounts to drive growth.
• Conduct thorough account planning that addresses customer pain points, desired business results, and measurable value propositions.
• Engage in high-quality discovery sessions with leaders from IT, Digital Workplace, End User Computing, Service Desk, and Operations.
• Collaborate with internal teams across pre-sales, professional services, customer success, marketing, and partners to ensure cohesive service delivery.
• Establish trust with clients by positioning yourself as a knowledgeable advisor on Digital Employee Experience (DEX).
• Manage both tactical opportunities and larger strategic deals within your designated territory.
• Partner with Nexthink affiliates to enhance account coverage and maximize customer impact.
• Lead negotiations, develop pricing strategies, and manage contracts with a focus on mutually beneficial outcomes.
• Maintain accurate forecasts on a quarterly and annual basis to track progress and performance.
• Embody the company values: teamwork, positivity, continuous growth, and a results-driven mindset.

Requirements

• A minimum of 2 years of experience in SaaS sales, preferably in inside sales, commercial sales, or a closing role.
• Demonstrated success in generating pipelines, creating opportunities, and achieving sales quotas.
• Strong discipline in prospecting and experience in optimizing sales processes.
• Ability to articulate business value rather than just product features.
• Confidence in engaging with both IT and business stakeholders effectively.
• Excellent skills in building relationships and communicating clearly.
• Strong adherence to CRM best practices and forecasting accuracy.
• Proficiency in Microsoft Office and familiarity with modern sales tools.
• Quick adaptability to learn Nexthink's platform, the DEX landscape, and relevant customer use cases.
• A positive, resilient, and growth-oriented mindset.

Nice to have

• Experience in selling to enterprise-level clients.
• Familiarity with digital transformation initiatives within organizations.
• Knowledge of IT service management frameworks and methodologies.

Skills & tools

• Proficient in CRM software (e.g., Salesforce) for managing customer relationships and sales pipelines.
• Familiar with sales enablement tools that enhance productivity and efficiency.
• Strong analytical skills to interpret data and derive actionable insights.

Practical notes

• The base salary for this position ranges from $70,000 to $87,000 annually, with potential total on-target earnings (OTE) between $130,000 and $160,000, including additional commission opportunities.
• Nexthink offers a comprehensive benefits package that includes 100% covered health, dental, and vision insurance, along with life insurance, long-term disability, and accidental death/personal loss coverage.
• Employees enjoy flexible hours and unlimited vacation, in addition to 11 paid holidays and 3 days for volunteering.
• The company supports professional development through free access to training platforms.
• Parental leave policies include up to 16 weeks for primary caregivers and 6 weeks for secondary caregivers.
• A 401(k) plan is available with up to 4% company matching contributions, allowing employees to build their retirement savings effectively.
• Bonuses are offered for successful employee referrals after three months of continuous employment.

Nexthink is recognized as a leader in Digital Employee Experience, providing enterprises with real-time insights into how employees interact with technology across various devices, applications, and networks. The platform empowers IT teams to shift from reactive support to proactive management, leveraging AI to diagnose issues and deliver intelligent solutions efficiently. This role presents a unique opportunity to engage with a growing market that is critical to every CIO and central to discussions around productivity, AI integration, employee experience, and operational efficiency. With a recent valuation of $3 billion, Nexthink stands out as a category creator and global leader in DEX.