Project Manager - Change Management and Control

About the role

N26 is a digital bank headquartered in Berlin with a growing presence across Europe, including a team in Madrid. The Project Manager for Change Management and Control will lead initiatives that ensure organizational changes are planned, communicated, and executed with precision across the bank's operations. This role sits at the intersection of project delivery and people management, responsible for guiding teams through transitions tied to regulatory updates, process redesigns, and technology deployments. The manager will coordinate with stakeholders at multiple levels, define change strategies, and monitor adoption metrics to ensure that new ways of working take hold effectively. Reporting lines and cross-functional collaboration will be central to success in this position.

Key facts

What you'll do

Lead end-to-end change management plans for projects spanning process, policy, and technology updates across the bank's Madrid office and broader European operations. Define stakeholder mapping and communication strategies tailored to different audiences including frontline staff, management, and compliance teams. Coordinate with project leads to embed change control gates into project timelines, ensuring that impact assessments are completed before any rollout proceeds. Facilitate workshops and training sessions to build awareness and readiness for upcoming changes among affected employees. Develop and maintain change request logs, tracking the status of each initiative from proposal through approval and closure. Partner with the compliance and risk functions to align all change activities with regulatory expectations and internal control frameworks. Monitor change adoption rates through surveys, feedback loops, and key performance indicators, and report progress to leadership on a regular cadence. Identify resistance points early and design targeted mitigation actions to reduce friction during transitions. Maintain a centralized repository of change documentation including business cases, impact analyses, and post-implementation review reports. Support the continuous improvement culture by recommending process refinements based on lessons learned from completed change initiatives.

Requirements

Proven experience of at least five years in project management with a focus on change management or organizational transformation. Demonstrated track record of managing multiple workstreams simultaneously in a regulated industry such as banking or financial services. Strong understanding of change management methodologies including ADKAR, Kotter, or Prosci and ability to apply them in practice. Excellent written and verbal communication skills in both English and Spanish, with the ability to present complex topics clearly to diverse audiences. Experience working with regulatory frameworks relevant to banking operations in the European Union. Proficiency in project management tools such as Jira, Confluence, or equivalent platforms for tracking and documentation. Ability to influence without direct authority and to build trust across cross-functional teams and senior stakeholders. Degree in business administration, management, or a related field is required; advanced degree is a plus.

Nice to have

Experience with IT service management frameworks such as ITIL, particularly in change and release management contexts. Familiarity with N26's technology stack or digital banking platforms is beneficial but not required. Prior exposure to Agile or hybrid delivery models within a change management setting. Certification in a recognized change management framework such as Prosci ADKAR or APMG Change Management. Background in conducting post-implementation reviews and translating findings into actionable improvement plans. Knowledge of data privacy regulations including GDPR as they apply to internal change processes.

Skills & tools

Project management software such as Jira, Confluence, or Microsoft Project for planning and tracking. Collaboration platforms including Slack, Microsoft Teams, or similar for stakeholder communication. Data visualization and reporting tools such as Power BI or Tableau for monitoring adoption metrics. Document management systems for maintaining centralized change repositories. Survey and feedback tools for measuring change readiness and post-change sentiment. Presentation tools such as PowerPoint or Google Slides for stakeholder briefings and workshops.

Practical notes

This role is based in N26's Madrid office and requires regular in-person presence during business hours. The position involves interaction with teams across multiple European time zones, so flexibility with scheduling is important. The manager will work closely with the Change Advisory Board and other governance bodies to ensure proper oversight of all change activities. Travel within Europe may be required occasionally for cross-office coordination and stakeholder meetings.