(SHA) Key Account Executive

About the role

Morrisonexpress is seeking a dedicated Key Account Executive to join our dynamic team in Shanghai. This role is pivotal in managing and nurturing relationships with our key clients, ensuring their logistics needs are met with exceptional service and efficiency. The ideal candidate will be responsible for driving customer satisfaction and retention while identifying opportunities for growth within existing accounts. This position offers a unique chance to work in a fast-paced environment where your contributions will directly impact the success of our clients and the overall business.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients to understand their logistics needs and business objectives.
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Collaborate with internal teams, including operations and customer service, to ensure seamless execution of logistics solutions.
• Analyze client data and feedback to identify trends and areas for improvement in service delivery.
• Prepare and present regular performance reports to clients, showcasing key metrics and insights.
• Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth.
• Assist in the development of tailored logistics solutions that meet the specific needs of each client.
• Participate in contract negotiations and renewals, ensuring favorable terms for both the client and the company.
• Stay informed about industry trends and competitor activities to provide clients with relevant insights and recommendations.
• Conduct regular check-ins with clients to gauge satisfaction and address any potential concerns proactively.
• Work closely with the sales team to support new business development efforts and generate leads from existing accounts.
• Attend industry events and trade shows to network with potential clients and enhance the company's visibility in the market.

Requirements

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• A minimum of 3 years of experience in account management or a similar role within the logistics or transportation industry.
• Proven track record of managing key accounts and achieving sales targets.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.
• Ability to work independently and manage multiple accounts simultaneously.
• Strong analytical skills to interpret data and make informed decisions.
• Fluency in English; proficiency in Mandarin is a plus.

Nice to have

• Experience in international logistics or freight forwarding is highly desirable.
• Familiarity with supply chain management software and tools.
• Previous experience in a customer-facing role within a fast-paced environment.
• Knowledge of industry regulations and compliance standards.
• Certification in logistics or supply chain management (e.g., APICS, CLTD) is a plus.

Skills & tools

The Key Account Executive will utilize a variety of skills and tools to excel in this role. Strong negotiation and communication skills are essential for building relationships and closing deals. Proficiency in data analysis tools will aid in interpreting client data and performance metrics. Familiarity with CRM systems will facilitate effective account management and tracking of client interactions. Additionally, the ability to work collaboratively with cross-functional teams will be crucial for delivering comprehensive logistics solutions to clients.

Practical notes

This position is based in Shanghai, and candidates must be willing to work in a fast-paced, dynamic environment. The role may require occasional travel to meet with clients or attend industry events. Morrisonexpress is committed to fostering a diverse and inclusive workplace, and we encourage applications from individuals of all backgrounds. The company offers competitive compensation and benefits, including opportunities for professional development and career advancement. Interested candidates can apply through our careers page at [Morrisonexpress Careers](https://morrisonexpress.bamboohr.com/careers/1318).