(USA) Regional Account Coordinator

About the role

Morrisonexpress is seeking a dedicated Regional Account Coordinator to join our team in Compton, California. This full-time position is essential for managing client accounts and ensuring that our logistics services meet the highest standards of quality and efficiency. The ideal candidate will have a strong background in customer service and account management, along with a passion for the logistics industry. This role offers a unique opportunity to contribute to the growth and success of our clients while working in a dynamic and supportive environment.

Key facts

What you'll do

• Serve as the primary point of contact for assigned regional accounts, ensuring effective communication and relationship management.
• Collaborate with clients to understand their logistics needs and provide tailored solutions that enhance their supply chain efficiency.
• Monitor account performance metrics and prepare regular reports to assess service levels and identify areas for improvement.
• Coordinate with internal teams, including operations, sales, and customer service, to ensure seamless execution of logistics services.
• Assist in the development and implementation of account strategies that align with client objectives and company goals.
• Address and resolve any issues or concerns raised by clients promptly and professionally, maintaining a high level of customer satisfaction.
• Conduct regular account reviews and meetings with clients to discuss performance, gather feedback, and explore opportunities for further collaboration.
• Stay updated on industry trends and best practices to provide clients with informed recommendations and insights.
• Support the onboarding process for new clients, ensuring a smooth transition and integration into our services.
• Maintain accurate records of client interactions, service agreements, and account documentation in our CRM system.
• Participate in training and development initiatives to enhance your skills and knowledge in logistics and account management.
• Assist in identifying potential upsell opportunities within existing accounts to drive revenue growth.

Requirements

• A bachelor's degree in business administration, logistics, or a related field is preferred.
• A minimum of 2 years of experience in account management, customer service, or a similar role within the logistics or transportation industry.
• Strong communication skills, both verbal and written, with the ability to build rapport with clients and internal teams.
• Proficiency in using CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Excellent organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously.
• Problem-solving mindset with a proactive approach to addressing client needs and challenges.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with logistics and supply chain management principles is a plus.
• A valid driver's license and the ability to travel occasionally for client meetings may be required.

Nice to have

• Experience in the freight forwarding or logistics sector is highly desirable.
• Knowledge of international shipping regulations and customs procedures can be advantageous.
• Bilingual abilities, particularly in Spanish or Mandarin, would be a valuable asset.
• Previous experience with project management tools and methodologies is a plus.
• Familiarity with data analysis and reporting tools to track account performance metrics.

Skills & tools

• Strong interpersonal and relationship-building skills.
• Proficient in CRM systems and data management tools.
• Excellent time management and prioritization abilities.
• Analytical mindset with the capability to interpret data and make informed decisions.
• Ability to adapt to changing priorities and work under pressure.

Practical notes

• This position is based in Compton, California, and may require occasional travel for client meetings or industry events.
• The salary for this role will be competitive and commensurate with experience, along with a comprehensive benefits package.
• Morrisonexpress is committed to providing equal employment opportunities and encourages applications from diverse backgrounds.
• Interested candidates can apply through our career portal at the provided URL.

META

Company: Morrisonexpress

Title: (USA) Regional Account Coordinator

Listed

location: Compton, California

Job type: Full-time

Apply URL: https://morrisonexpress.bamboohr.com/careers/1383