(HQ) Control Tower Operations Specialist

About the role

Morrisonexpress is seeking a dedicated Control Tower Operations Specialist to join our dynamic team in Taipei, Taiwan. This full-time position is pivotal in ensuring seamless logistics operations and enhancing supply chain visibility. The successful candidate will play a crucial role in managing and optimizing our control tower processes, ensuring that our clients receive timely and accurate information regarding their shipments. If you are passionate about logistics and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact.

Key facts

What you'll do

• Oversee daily operations within the control tower, ensuring that all logistics processes are executed efficiently and effectively.
• Monitor shipment statuses in real-time, identifying potential delays or issues and proactively communicating with relevant stakeholders.
• Collaborate with various departments, including sales, customer service, and warehouse operations, to ensure alignment and timely execution of logistics plans.
• Analyze data related to shipment performance and provide actionable insights to improve operational efficiency and customer satisfaction.
• Develop and maintain strong relationships with carriers, suppliers, and clients to facilitate smooth logistics operations.
• Implement and refine standard operating procedures (SOPs) to enhance the control tower's effectiveness and responsiveness.
• Utilize advanced logistics software and tools to track shipments and manage inventory levels, ensuring optimal stock availability.
• Prepare and present regular reports on operational performance, highlighting key metrics and areas for improvement to management.
• Assist in training and mentoring junior team members, fostering a culture of continuous improvement and professional development.
• Participate in cross-functional projects aimed at enhancing service offerings and operational capabilities.
• Ensure compliance with all relevant regulations and company policies, maintaining high standards of safety and quality.
• Actively contribute to the development of innovative solutions to streamline logistics processes and enhance overall service delivery.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• A minimum of 3 years of experience in logistics operations or supply chain management, preferably in a control tower environment.
• Strong analytical skills with the ability to interpret complex data and make informed decisions.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders.
• Proficiency in logistics management software and tools; experience with TMS or WMS systems is a plus.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented mindset with a commitment to accuracy and quality in all aspects of work.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated and proactive.

Nice to have

• Experience in international logistics and customs regulations.
• Knowledge of Lean and Six Sigma methodologies for process improvement.
• Familiarity with freight forwarding and transportation management.
• Fluency in Mandarin and English; additional language skills are a plus.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and data analysis.
• Familiarity with data visualization tools such as Tableau or Power BI.
• Experience with ERP systems and supply chain management software.
• Strong problem-solving skills and the ability to think critically under pressure.

Practical notes

• This position is based in Taipei, Taiwan, and may require occasional travel to meet with clients or suppliers.
• Candidates must be eligible to work in Taiwan; visa sponsorship is available for qualified applicants.
• The work environment is dynamic, and the ability to adapt to changing priorities is essential for success in this role.
• Interested candidates can apply through the Morrisonexpress career portal at the provided URL.

META

Company: Morrisonexpress

Title: (HQ) Control Tower Operations Specialist

Listed

location: Taipei, TW

Job type: Full-time