People Operations Manager

About the role

You will own the end-to-end design and execution of a modern, technology-first People Operations function across the Moonpig Group. You will shape scalable processes, drive automation and AI adoption, and optimise the full employee lifecycle from hire to retire. You will act as a strategic partner to People, Finance, Legal and Technology, ensuring every policy and tool is aligned with business needs and employee expectations. You will build a culture of continuous improvement, using data and feedback to refine services and remove operational friction. You will champion the use of our technology stack and data to deliver a seamless, trusted, and efficient employee experience. You will simplify complex HR interactions into intuitive journeys that scale with the business. You will raise the bar for service delivery by setting clear standards and measuring impact. You will ensure that every employee interaction is simple, transparent, and reinforces trust in the People team.

Key facts

What you'll do

Lead the design, implementation, and continuous optimisation of scalable People Operations processes across the employee lifecycle.

Champion the adoption of automation and AI to eliminate manual work, reduce errors, and accelerate service delivery.

Own and evolve the People technology stack, integrating HRIS, ATS, and employee experience platforms for maximum efficiency.

Partner with Finance to build robust business cases, measure ROI, and ensure the cost-effectiveness of all HR initiatives and tools.

Collaborate with Legal to ensure all employment policies, contracts, and processes are compliant and up to date.

Work closely with the Technology team to ensure People tools are secure, reliable, and aligned with broader IT strategy.

Define and own service level agreements and key metrics to track the performance of the People Operations function.

Develop and maintain a structured people operations roadmap that supports current needs and future business growth.

Act as the central point of contact for cross-functional stakeholders, translating complex requirements into practical solutions.

Drive the creation of a knowledge base and internal communications to empower employees and reduce repetitive queries.

Build and maintain trusted relationships with People, Finance, Legal, and Technology partners across all locations.

Continuously gather feedback from employees and stakeholders to identify friction points and drive iterative improvements.

Lead projects that streamline HR services, from onboarding to exit, ensuring a consistent and positive experience for all staff.

Promote a culture of data-driven decision making within the People Operations team to validate initiatives and guide strategy.

Requirements

You have 8+ years of experience in People Operations, HR Operations, or a similar function, with a proven track record of scaling processes in a growing business.

You have hands-on experience with HRIS and ATS platforms, and you understand how to leverage technology to automate and improve People processes.

You have a strong understanding of employment law and compliance requirements relevant to UK employment practices.

You have experience working with Finance to manage budgets, forecast headcount costs, and analyse HR metrics.

You have experience collaborating with Legal on employment contracts, policies, and regulatory documentation.

You have experience partnering with Technology teams to deliver HR solutions and integrations.

You have excellent communication skills, able to explain complex policies and processes to both HR professionals and non-HR stakeholders.

You are highly organised, with the ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy.

Nice to have

Experience with AI tools and a curiosity for how they can enhance People operations.

A background in e-commerce or fast-growing digital businesses.

Practical notes

This role is based in London.

You will work as part of a hybrid model, with flexibility shaped by team needs and individual circumstances.

The People Operations Manager will report into the People Operations leadership within the Moonpig Group.