Product & Engineering Operations Manager
Job description
About the role
You will own the end-to-end workflow from initial intake to final delivery, aligning cross-functional teams around data and informed decisions. This role demands you connect strategic planning, active building, and partnership management so that revenue stories move forward with predictability and clarity. You are responsible for transforming operational complexity into clear structure through disciplined collaboration and consistent follow-through on commitments. Daily responsibilities will require you to synthesize information, challenge assumptions, and ensure that every activity ladders up to company objectives. This position grants you the authority to define operational standards and guardrails that protect the integrity of product delivery. You will act as a central nervous system between commercial demand and engineering execution, ensuring no request falls through the cracks. The position empowers you to drive process evolution while maintaining a sharp focus on outcomes and quality. Your work will directly influence the efficiency and effectiveness of the revenue engine powering the organization.
Key facts
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Location: India
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Engagement: Full-Time
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Compensation: 24 Lakhs per year
What you'll do
You will orchestrate intake processes, define clear criteria, and filter requests to ensure engineering capacity aligns with genuine demand and strategic priority. Designing build phases, establishing operational standards, and coordinating delivery activities keeps releases focused, traceable, and efficient across the project lifecycle. You will direct review cycles, validate outcomes against objectives, and document insights to strengthen future quality gates and operational integrity for the team. The role involves shipping solutions equipped with monitoring hooks, enabling rapid diagnosis and clear ownership for support teams and stakeholders. You will partner closely with commercial groups to align roadmaps, clarify expectations, and resolve cross-functional friction proactively before it escalates. Translating partner feedback into actionable changes, updating playbooks, and tracking adoption metrics over time will be core to maintaining alignment. Maintaining operational dashboards, surfacing bottlenecks, and proposing experiments form the basis for continuous flow improvement and efficiency gains. You will guide process evolution, set guardrails, and ensure that policies reflect both current practices and future intent to support scalability. This position requires you to manage competing priorities with calm determination, ensuring deadlines are met without compromising quality. You will serve as the primary liaison between technical and commercial teams, fostering a culture of transparency and shared accountability.
Requirements
You must possess four years of relevant experience in operations or a related capacity that has exposed you to complex workflows. Comfort working with engineering concepts and technical workflows is essential to communicate effectively and understand constraints. Fluency in written and spoken English is required for clear communication across regions and with diverse stakeholders. Strong organizational skills, including planning, tracking, and precise follow-through, are non-negotiable for success in this role. You should demonstrate a rigorous approach to detail, ensuring that documentation, processes, and deliverables are consistently accurate and up to date. The ability to manage multiple streams of work simultaneously while maintaining a high standard of output is expected. You must be comfortable making decisions based on incomplete information and navigating ambiguity with resilience. A proven track record of owning end-to-end responsibilities and seeing initiatives through to completion is necessary. You should be comfortable challenging the status quo and proposing improvements based on data and observed inefficiencies. Professionalism, reliability, and a strong work ethic are hard bars that define your suitability for this position.
Nice to have
No specific requirements in this area are outlined, allowing the team to focus on core competencies and demonstrated impact.
Skills & tools
No specific skills or tools are listed as mandatory, providing flexibility for candidates with diverse backgrounds and experiences.
Practical notes
Please refer to the official career page on the Mindtickle website for the most current information regarding application procedures and requirements.
About the company
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. The company holds the distinction of being awarded "AI-based Sales Solution of the Year" in the 8th annual AI Breakthrough Awards program, as reported by PR Newswire. Mindtickle has also earned a Gold Stevie Award for Sales and Customer Service, reflecting a steadfast commitment to both product excellence and superior customer support. These accolades validate the platform's effectiveness in driving measurable business outcomes for revenue teams globally. The organization operates with a growth mindset, constantly iterating on its platform to meet the evolving needs of customers and partners. Engineers at Mindtickle build with purpose, knowing that their work directly impacts the revenue performance of customers. The company fosters a collaborative environment where data informs decisions and feedback loops are tight and effective. Joining Mindtickle means engaging with a mission-driven organization that values clarity, execution, and measurable impact. The role is embedded within a structure that values operational rigor as a prerequisite for scaling revenue operations efficiently.