Regional Director of Operations

About the role

You will own the full operational performance and strategic growth agenda for a cluster of ten or more Metro Vein Centers clinics across Texas and Arizona, reporting directly to the Vice President of Operations. This role requires you to build and lead a high-performing team of Office Managers, providing hands-on coaching to ensure daily execution excellence and clinic performance. You will partner closely with physicians and clinic leaders to refine clinical workflows, protocols, and key performance indicators, driving improvements in clinical care quality and the patient experience. A critical part of your responsibility involves owning the clinic operations profit and loss statement and working closely with senior leadership to set and achieve ambitious performance goals. You will actively develop, implement, and support a data-driven, standardized operating strategy that scales across all existing and future clinics in your region. The position demands regular extensive travel to various clinic locations to provide direct support, foster a culture of accountability, and ensure consistent operational execution. You will collaborate with cross-functional partners across the organization on major initiatives, project management, and internal communications to align all teams toward shared objectives.

Key facts

What you'll do

• Architect and execute a comprehensive operational strategy for a multi-clinic region spanning Texas and Arizona, ensuring alignment with corporate objectives.
• Build and lead a high-performing team of Office Managers, providing continuous coaching and development to optimize daily operations and clinic performance.
• Identify, recruit, and develop talent at all organizational levels, driving retention and promotion while overseeing robust recruitment efforts to support rapid growth.
• Partner with office managers and human resources to evaluate staffing requirements and deliver exceptional hiring and onboarding experiences for new team members.
• Collaborate directly with physicians and clinic leaders to cultivate a culture of trust and accountability, refining clinical workflows and protocols to enhance care quality.
• Own and manage the clinic operations profit and loss statement, working in close partnership with the Vice President of Operations to establish and hit performance goals.
• Develop, implement, and support a data-driven, standardized operating strategy across all current and new clinics to ensure scalability and consistency.
• Establish clear goals and drive their achievement, embedding a culture of accountability among physicians and clinical staff to boost performance.
• Travel extensively, approximately seventy-five percent of the week, to various clinics, which may involve frequent flights and overnight stays to provide on-the-ground support.
• Liaise with executive leadership and cross-departmental partners to manage critical projects, launch initiatives, and coordinate communications across the organization.
• Leverage metrics and analytics to identify operational inefficiencies, implement corrective actions, and drive improvements in revenue, patient satisfaction, and staff engagement.
• Champion the adoption of best practices in patient care and vein treatment protocols, ensuring clinical and operational standards are consistently met.
• Monitor key performance indicators across the region, providing actionable insights and recommendations to leadership for continuous improvement.
• Foster strong working relationships with corporate support functions to ensure seamless integration and resource alignment for clinic success.
• Lead change management initiatives during periods of growth, guiding teams through transitions and ensuring minimal disruption to operations.
• Maintain a deep understanding of the healthcare landscape in Texas and Arizona, identifying opportunities for market expansion and competitive positioning.
• Ensure all operational activities comply with regulatory requirements and corporate policies, mitigating risk across the clinic network.
• Drive process optimization initiatives to enhance patient flow, scheduling efficiency, and resource allocation across the region.

Requirements

• Hold a Bachelor's degree, as preference is given to candidates with this academic background.
• Possess a minimum of five years of relevant operations leadership experience, with a strong preference for multi-site environments in provider-based healthcare organizations.
• Demonstrate proven success in managing a multi-site brick and mortar services environment, highlighting hands-on operational expertise.
• Exhibit excellent leadership and interpersonal skills, balancing high emotional intelligence with strong analytical capabilities to lead diverse teams.
• Be a great listener and an impactful communicator, able to convey complex information clearly and persuasively to various stakeholders.
• Show a commitment to ongoing learning and professional development, both for personal growth and for elevating team capabilities.
• Thrive in a dynamic company culture that challenges employees to "Get Stuff Done" with agility and determination.
• Be obsessively results- and data-driven, employing a metrics-focused approach to scale operations and improve performance in a high-growth clinical setting.
• Operate as a self-starting leader, proactively initiating projects, translating strategy into action, communicating effectively, and driving results.
• Balance being an equal parts dreamer and doer, combining innovative strategic thinking with a passion for hands-on execution.
• Demonstrate a strong interest in or passion for innovative healthcare, wellness, and industry disruption, with a preference for experience in companies with physical operational footprints.
• Bring experience with insurance models and healthcare coverage to navigate payer relationships and optimize patient access.
• Maintain the ability to work flexible hours and travel extensively, including flights and overnight stays, as required by the role.
• Thrive in a fast-paced growth environment where adaptability and a proactive mindset are essential for success.

Nice to have

Preference is given to candidates with prior experience in the vein treatment or aesthetic medicine sectors, demonstrating familiarity with specific treatment modalities.

Practical notes

This role requires regular travel, potentially involving multiple flights and overnight stays throughout the week. Candidates must be willing to relocate to one of the following TX based markets: Austin, Houston, or San Antonio. There are no specific visa sponsorship details provided within this source document.