Chief of Staff

About the role

Maropost is currently looking for a Chief of Staff to join their organization on a full-time basis. This role is designed for a strategic thinker who thrives in fast-paced environments and enjoys working closely with senior leadership. The Chief of Staff will serve as a trusted advisor to the executive team, helping to translate company vision into actionable plans across all departments. This position is central to ensuring that Maropost's operations run smoothly and that strategic initiatives are delivered on time and with measurable impact. The ideal candidate will bring strong organizational skills, excellent judgment, and the ability to manage competing priorities with grace and precision.

Key facts

What you'll do

• Partner directly with the executive leadership team to define and execute on company-wide strategic priorities and long-term organizational goals.
• Coordinate cross-departmental projects and initiatives, ensuring that all teams are aligned and working toward shared objectives.
• Prepare comprehensive briefing materials, presentations, and written reports for executive meetings, board sessions, and leadership reviews.
• Track and monitor progress on key strategic initiatives, providing regular status updates and flagging risks to leadership.
• Identify operational inefficiencies and recommend process improvements that enhance productivity and streamline workflows across the organization.
• Facilitate clear and effective communication between departments, ensuring that critical information is shared accurately and in a timely manner.
• Support the development, documentation, and rollout of company policies, standard operating procedures, and organizational best practices.
• Take ownership of special projects and ad-hoc assignments as directed by the executive team, seeing them through to completion.
• Analyze business performance data and key metrics to produce insights that inform strategic planning and operational decisions.
• Help plan and organize company-wide events, all-hands meetings, leadership offsites, and quarterly business reviews.
• Maintain thorough documentation of meeting outcomes, action items, decisions, and follow-up tracking for accountability across the organization.
• Serve as a trusted liaison between the executive team and other internal and external stakeholders to ensure mutual understanding.

Requirements

• Bachelor's degree or equivalent practical experience in business administration, management, operations, or a closely related discipline.
• Demonstrated track record of working in a senior operational or strategic role within a rapidly growing organization.
• Exceptional written and verbal communication abilities, with the capacity to present complex topics in a clear and concise manner.
• Proven ability to manage multiple competing priorities and consistently meet deadlines in a high-pressure, dynamic work environment.
• Hands-on experience with project management frameworks and tools used to track deliverables and measure outcomes.
• Strong analytical mindset with the confidence to work with data sets and performance metrics to support recommendations.
• A high degree of professionalism and discretion when handling confidential company information and sensitive business matters.
• A self-directed work style with the ability to take ownership of tasks and see them through without constant oversight.

Nice to have

• Prior experience working in SaaS, marketing technology, e-commerce, or a related technology sector.
• Familiarity with organizational design, change management, and the principles of scaling operations effectively.
• Any exposure to investor relations, board communications, or external stakeholder management in a corporate setting.
• A background in helping build and scale operational processes during periods of rapid company expansion and growth.

Skills & tools

• Proficiency with project management and collaboration platforms such as Asana, Monday.com, or similar tools.
• Strong command of Microsoft Office Suite or Google Workspace for creating documents, spreadsheets, and presentations.
• Experience with data visualization and reporting tools to present business insights clearly to leadership audiences.
• Working knowledge of enterprise resource planning systems and workflow automation platforms to improve operational efficiency.
• Ability to build and maintain complex spreadsheets, operational dashboards, and performance tracking reports with accuracy.
• Familiarity with customer relationship management platforms and marketing technology ecosystems commonly used in the industry.

Practical notes

• This is a full-time position with a standard business schedule, though additional hours may be needed during peak periods or major company initiatives.
• The Chief of Staff reports directly to the executive leadership team and works in close collaboration with the CEO and other C-suite leaders.
• Candidates should be comfortable working across multiple departments and potentially different time zones as part of a distributed organizational structure.
• Maropost is committed to building a diverse and inclusive workplace and encourages all qualified individuals to apply regardless of their background or identity.

About the company

The only unified commerce platform you need. Sell online and in-store - locally or globally. Connect every channel with Maropost.