General Application

About the role

This General Application position owns the full journey of resident intake through build, independent review, final ship, and partner collaboration. You will craft mission-critical software with calm precision under pressure, directly influencing how first responders experience safety in daily life. The work empowers communities and their governments with new technologies that improve safety and quality of life. You will build powerful, scalable, and elegant software that sets a new standard for tools used by first responders. Mark43 embraces diversity of thought and experience within its team, ensuring your contributions are shaped by a wide range of perspectives. You will mentor engineers on craftsmanship, clarity, and sustainable delivery practices while learning from experienced colleagues. The role places you on the front lines of supporting and improving services for law enforcement, first responders, and government agencies. Your day-to-day efforts will help build mission-critical software that enables first responders to serve their communities effectively.

Key facts

What you'll do

• Execute the work posted for the with disciplined ownership from intake to deployment.
• Design scalable service components that meet strict operational and compliance demands for public safety platforms.
• Orchestrate intake workflows so that resident data enters cleanly, securely, and reliably into the system of record.
• Coordinate release activities to move features into production with a focus on reliability, safety, and minimal disruption.
• Lead independent code reviews to identify risks early and uphold the highest quality standards across the codebase.
• Establish clear interfaces and contracts with partner teams to ensure alignment on shared product outcomes and data flows.
• Translate incident patterns and operational observations into improvements that strengthen system resilience over time.
• Guide testing strategies to validate behavior across edge cases, real-world contexts, and complex public safety scenarios.
• Set up monitoring and observability practices that surface performance issues before they impact first responders.
• Refine user journeys by collaborating with stakeholders to clarify requirements and remove blockers in the workflow.
• Mentor engineers on sustainable delivery practices, clean coding, and thoughtful software design principles.
• Contribute to a codebase that powers tools for public safety and government workflows, understanding the impact of each change.
• Support the maintenance and evolution of existing features while enabling future capabilities through careful architecture.
• Communicate progress, risks, and dependencies clearly to cross-functional partners and technical audiences.

Requirements

• Hold authorization to work for an employer within the country of the role, as remote eligibility is tied to legal work status.
• Possess a minimum of 3-5 years of hands-on software development experience in relevant technologies and environments.
• Demonstrate the ability to design, implement, and maintain services using specified languages and frameworks as defined for the role.
• Show consistent contributions to a codebase that powers tools for public safety and government workflows, with an understanding of the domain.
• Exhibit strong problem-solving skills and the capacity to manage multiple priorities in a fast-paced, mission-critical setting.
• Communicate effectively in written and verbal form, with attention to clarity, precision, and professionalism.
• Adhere to security and compliance standards required for software used by law enforcement, first responders, and government agencies.
• Work reliably and independently, taking ownership of tasks from initial design through deployment and post-ship review.

Practical notes

• Applicants must confirm they can perform the role in one of the authorized locations, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia.
• Authorization to work in the hiring country is mandatory, and sponsorship is not available for this position.
• No specific hours, travel, visa, or deadline requirements are outlined in the source documentation beyond standard application instructions.
• Candidates are encouraged to check the careers page regularly, as new roles are posted frequently and opportunities may change.
• Applying directly to a posted position is noted as the best approach when a specific match is found, though this General Application serves as an alternative when roles are not currently listed.
• Compensation figures are provided only for specific roles such as Senior Software Engineer, Software Engineer, and Staff Software Engineer, and are not applicable to this generalized posting.
• The workplace focuses on supporting and improving services for law enforcement, first responders, and government agencies through tools that log calls, track resources, and coordinate responses from a single workspace.
• Teams use dashboards, reports, and integrations to turn incident data into clear actions, with an emphasis on flexible workflows, role-based views, and configurable forms that match existing procedures.
• Mark43 is approved to hire in Canada, the United Kingdom, and 36 U.S. states, and individuals must verify eligibility in one of these jurisdictions during the application process.
• Relocation sponsorship is not available, so successful candidates must secure their own location arrangements if movement is required.
• The organization values diverse thought and experience, and team members work alongside friendly and intelligent coworkers toward a meaningful mission in public safety technology.