Technical Program Manager III, Automotive
Job description
About the role
Mapbox is seeking a Technical Program Manager III to lead complex, high-visibility post-sales programs for our large automotive customers. In this role, you will own the end-to-end delivery of critical launch initiatives, ensuring that intricate customer requirements are translated into coordinated execution. You will act as the primary liaison between Mapbox and key automotive clients, safeguarding mutual success and satisfaction throughout the program lifecycle. This position demands high-judgement decision-making to navigate evolving priorities while maintaining strict alignment with roadmap commitments. You will drive operational rigor, minimize disruptive changes, and provide calm leadership during high-pressure customer situations. The role involves defining clear success metrics, managing risks, and synthesizing cross-functional input into coherent program strategies. Ultimately, you will steward the full customer journey from kickoff through production launch, ensuring predictable and high-quality outcomes.
Key facts
What you'll do
- Lead the end-to-end delivery of complex automotive customer launches and programs, serving as the main point of contact for program health, timelines, and execution.
- Be the primary interface between our key automotive customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams (including leadership, product management, engineering, sales, technical support), and representing Mapbox to our customers.
- Define success for our customer programs, including how we measure it and how we get there.
- Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity.
- Set and uphold a high quality bar, working with technical support, product and engineering teams to ensure effective prioritization and resolution of quality issues, and to synthesize and address overarching quality concerns.
- Lead senior-level discussions, both internally and externally, around delivery timelines, trade-offs, scope, and business impact.
- Provide calm and decisive program leadership during high-pressure situations with customers.
- Provide clear and concise reporting to program key stakeholders and track, manage, and report on program risks, working with customers and internal teams to mitigate and escalate for resolution.
- Lead or contribute to internal initiatives to improve internal processes across the TPM and Mapbox organizations.
- Develop a deep knowledge of Mapbox products and services in order to steer technical discussions and build trust with our customers.
Requirements
- 8+ years of experience leading enterprise software implementations in a highly regulated post-sales or professional services environment.
- Demonstrated success in the automotive industry managing scope, SOW execution, change management, and high-impact customer escalations.
- Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch.
- Travel: Ability to travel to visit customers regularly up to 20%, with occasional spikes of up to 50% during key customer launch milestones.
- Delivery-Oriented Leader: You are accountable for outcomes and not just coordination. You build structure in ambiguity and create operational discipline that enables predictable success.
- Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities.
- Effective Communicator: You engage effectively across audiences from developers to senior executives with clarity, confidence, and precision.
- Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly.
- Cross-Functional Influencer: You navigate matrixed organizations effectively aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes.
- Knowledge of Automotive SPICE is desirable.
Practical notes
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Location: Mapbox Germany
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Engagement: Full-time
- Travel: Ability to travel to visit customers regularly up to 20%, with occasional spikes of up to 50% during key customer launch milestones.
- Standby / On-Call: As needed with ability to travel to visit customers regularly up to 20%, with occasional spikes of up to 50% during key customer launch milestones.
- Remote
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