Engineering Manager, Navigation Incidents

About the role

In this pivotal leadership role, you will oversee a dedicated team that is responsible for developing the engine that delivers real-time navigation updates to clients worldwide. Your focus will be on managing a diverse group that specializes in the detection, validation, and dissemination of live road information through large-scale backend services and advanced AI-driven workflows. This position requires a blend of technical acumen and people management skills to ensure the team operates efficiently and effectively.

Key facts

What you'll do

• Lead a diverse engineering team through all phases of the Incidents product lifecycle, ensuring alignment with company objectives.
• Oversee daily operations, which include project planning, sprint execution, and managing on-call rotations to maintain service reliability.
• Provide mentorship and guidance to team members, fostering their professional growth and overseeing the recruitment process to build a strong team.
• Collaborate closely with Product and Engineering leadership to shape and define the long-term strategic direction of the business.
• Establish and monitor key operational metrics to guarantee the delivery of high-quality products and services.
• Work in partnership with the MapGPT team to implement Feedback Agents that enhance map accuracy and usability.
• Spearhead the creation of automated agents designed for efficient data ingestion, validation, and conflation processes.
• Facilitate cross-functional collaboration to ensure that all engineering efforts are aligned with broader company goals.
• Promote a culture of innovation and continuous improvement within the team, encouraging the exploration of new technologies and methodologies.
• Ensure that the team adheres to best practices in software development and operational excellence, including incident management and performance monitoring.
• Act as a liaison between technical and non-technical stakeholders, translating complex technical concepts into understandable terms.
• Prepare and present regular updates on team progress and project milestones to senior management and other stakeholders.

Requirements

• A Bachelor's degree in Computer Science or a related field, or equivalent hands-on engineering experience.
• At least 5 years of experience in a leadership role, specifically managing remote engineering teams.
• Demonstrated success in leading cross-functional teams of five or more individuals, driving projects to completion.
• Strong expertise in developing and maintaining scalable web services and data pipelines, particularly within the AWS ecosystem.
• Proven ability to attract, retain, and nurture a diverse group of engineering talent.
• Familiarity with operational best practices, including monitoring systems, performance metrics, and incident response strategies.
• Excellent communication skills, with the ability to convey complex technical information to a variety of audiences.
• Willingness to discuss your experiences and perspectives on the use of AI tools in engineering practices during the interview process.

Nice to have

• Experience with machine learning and AI technologies, particularly in the context of navigation and mapping solutions.
• Familiarity with agile methodologies and project management tools.
• Previous experience in the navigation or mapping industry, providing insights into industry-specific challenges and opportunities.

Skills & tools

• Proficient in AWS services
• Expertise in backend service architecture
• Skilled in data pipeline development
• Knowledge of AI-driven workflows
• Strong people management capabilities
• Project management proficiency
• Experience with sprint planning and execution

Practical notes

• This position is remote-friendly, but candidates should be based in Germany.
• Applicants are required to review the Mapbox Non-US Privacy Notice as part of the application process.
• Mapbox offers a comprehensive benefits package, including health care, parental leave, and flexible working arrangements to support work-life balance.

Join us at Mapbox and lead a team that is at the forefront of transforming navigation experiences for users around the globe. Your leadership will be crucial in driving innovation and operational excellence in our navigation incident management efforts.

About the company

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere.