Senior Product Manager - Consumer Experience & Digital Engagement

About the role

The role defines and delivers the vision for LivePerson consumer-facing conversational experiences. You own the end-to-end strategy and execution for consumer digital engagement products that leverage messaging and conversational AI. You translate ambiguous customer problems into clear product requirements while balancing user needs with business and technical constraints. You are responsible for discovering insights, defining roadmaps, and ensuring that the product vision is executed with high quality and impact. You partner closely with engineering, design, AI, and customer success to deliver solutions that drive measurable engagement and satisfaction. You make decisions under uncertainty by synthesizing research, data, and stakeholder input into a coherent product narrative. You are accountable for the outcomes of your product initiatives and for continuously refining the consumer experience based on feedback and results.

Key facts

What you'll do

Define and own the product vision and roadmap for consumer-facing conversational experiences that align with enterprise engagement goals.

Collaborate with UX designers to craft intuitive, accessible, and user-centric consumer experiences that work seamlessly across web and mobile.

Analyze qualitative and quantitative data to inform product decisions, identify opportunities, and validate hypotheses for new features.

Engage directly with enterprise customers to understand digital customer journeys, engagement strategies, and business objectives that shape product requirements.

Partner with engineering to build scalable, consumer-facing platforms that support messaging, mobile SDKs, and AI-driven workflows.

Prioritize initiatives and manage trade-offs in fast-paced Agile environments while maintaining a clear strategic north star.

Leverage customer feedback and platform thinking to ensure product decisions support cross-functional coordination across AI, design, and success teams.

Evaluate product performance using metrics and insights, then iterate based on observed user behavior and business outcomes.

Communicate product rationale and decisions clearly to stakeholders, demonstrating strong leadership and influence without direct authority.

Stay current on industry trends in conversational AI, digital engagement, and developer platforms to guide long-term product strategy.

Maintain a strong technical aptitude to collaborate effectively with engineering on architecture, scalability, and integration challenges.

Balance strategic vision with data-driven execution, ensuring that shipped products solve real problems and create tangible value.

Demonstrate passion for AI, customer experience, and enterprise digital engagement through thoughtful product design and experimentation.

Continuously refine the product roadmap based on evolving user needs, competitive dynamics, and feedback from internal and external stakeholders.

Requirements

A Bachelor's degree in Computer Science, Engineering, Business, or a related field is required; an MBA is preferred.

5+ years of Product Management experience with a proven track record of delivering enterprise SaaS products or platforms is required.

Experience building customer-facing digital products across web applications, mobile applications, messaging platforms, mobile SDKs, or consumer engagement platforms is required.

Effective collaboration with UX designers to build intuitive, accessible, and user-centric consumer experiences is required.

The ability to define strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments is required.

Qualitative and quantitative data is used to drive product decisions.

Strong communication, stakeholder management, and leadership skills are demonstrated when influencing cross-functional teams.

Direct enterprise customer engagement to understand digital customer journeys, engagement strategies, and business objectives is conducted.

Strong technical aptitude to collaborate with engineering on scalable consumer-facing platforms is demonstrated.

Passion for AI, customer experience, enterprise digital engagement, and solving complex business problems through thoughtful product design is shown.

Practical notes

This role is fully remote with a #LI-Remote designation and offers flexible work arrangements.

The position may involve occasional work with dedicated WeWorks spaces for in-person collaboration.

Typical interview steps

Product interviews often include a product sense round, an analytical round, and a behavioral round. Candidates may be asked to design a feature, prioritize a backlog, or estimate a metric. Some loops include a case exercise. Strong candidates show structured thinking and customer empathy. Interviewers want to see how you prioritize when everything matters. Walking through your decision criteria out loud is a strong habit in product interviews.

Good to know

Work in conversational AI and digital engagement emphasizes platform thinking and cross-functional coordination.

Product managers in this domain interact with AI-assisted workflows, messaging interfaces, and mobile SDKs.

Success demands balancing strategic vision with data-driven execution in fast-paced environments.

General industry knowledge spans accessibility standards, identity management, and developer platforms.

Understanding of modern SaaS product design and customer research methods supports effective decision-making.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Product careers usually move from associate to product manager, then to senior, group, or director levels. Some people specialize in growth, platform, or enterprise products. Others move into general management. Success depends on shipped outcomes rather than shipped output. Product careers often reward generalists early and specialists later. Experience shipping measurable outcomes is the strongest signal for promotion.