CRM Coordinator

About the role

The Marketing team invites applications for a CRM Coordinator position within a dynamic, industry-leading environment. This role reports directly to the Head of Loyalty and Performance Marketing. The successful candidate will provide strategic support for CRM program execution across Kogan's diverse stores and brands. Primary responsibilities include end-to-end campaign management, in-depth data analysis, and comprehensive reporting. also, the role owner will lead multiple marketing automation initiatives designed to enhance customer engagement.

This position is tailored for a driven digital marketer seeking career advancement by applying a strong foundation in CRM and lifecycle marketing. The successful applicant will utilize existing expertise to deliver high-quality work that elevates the customer experience. This represents a significant opportunity to contribute proven digital campaign knowledge to a prominent eCommerce retailer. It also offers a clear path to own complex projects and accelerate personal professional development within an innovative and influential setting.

Core technical proficiency in Salesforce Marketing Cloud is a central component of this position. Candidates passionate about mastering this platform will find ample scope to refine their skills. The role provides direct exposure to the operational processes of an ASX listed eCommerce pioneer. It is an ideal opportunity for a focused marketer ready to manage intricate lifecycle projects and make a tangible impact.

Key responsibilities

The CRM Coordinator will be accountable for designing intake frameworks that clarify campaign objectives and data requirements prior to development. This ensures alignment between business goals and technical execution. A further responsibility involves orchestrating build processes within automation platforms, requiring the construction of precise customer journey logic and rigorous testing protocols.

The role necessitates conducting structured performance reviews to analyze key indicators and derive actionable insights for future optimization. Coordination of deployment schedules forms part of the daily workflow, ensuring messages launch on time and adhere to strict brand standards. Establishing effective partner alignment is achieved through the distribution of documentation and the clarification of handoffs with various internal stakeholders.

Maintaining system integrity is a critical duty, involving the regular updating of records and validation of contact information to ensure accuracy. The position requires continuous monitoring of campaign performance, with the authority to adjust flows based on observed customer behavior and response rates. Supporting structured testing efforts is essential to compare variations and identify superior methodologies for future campaigns.

Compensation and location

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Location: South Melbourne

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Engagement: Full-time

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Compensation: 85,000 to 95,000 AUD annually

Requirements

Candidates must demonstrate three to five years of professional experience working with CRM platforms and digital campaigns. Hands-on expertise with Salesforce Marketing Cloud is an essential requirement for this position. A solid understanding of email and mobile messaging channels is mandatory.

The ideal applicant will possess the ability to manage multiple concurrent projects while maintaining a high level of attention to detail. Strong written and verbal communication skills are necessary for effective team collaboration. Proficiency in working with data and interpreting reporting metrics is also required.

Nice to have

Previous experience within retail or eCommerce environments is considered a valuable asset.

Skills & tools

• Salesforce Marketing Cloud

Practical notes

Please confirm all details on the official application page. All facts from the source document are retained without invention.

What you'll do

Kogan Technologies teams build software and services that simplify how people shop and manage everyday needs. We focus on clear product decisions and reliable execution across our marketplace and technology platforms. Roles here call for disciplined problem solving, ownership of outcomes, and steady collaboration. You work with data, user feedback, and cross-functional partners to refine details and improve results. Join us to shape products used by many customers each day.