AI Solutions Engineer - Salesforce Agentforce
Job description
About the role
You will design and implement end-to-end intelligent automation flows for support agents using Salesforce Agentforce. This role requires you to own the complete lifecycle of AI solution delivery from discovery to production scale-up. You will act as a critical bridge between technical capabilities and business outcomes in the automotive sector. A core part of your ownership is translating ambiguous customer problems into structured, automated agent behaviors. You will configure interaction logic to ensure responses are accurate, timely, and aligned with service standards. Collaboration with Customer Enablement leaders and functional heads will be central to removing blockers and refining requirements. Ultimately, you will drive measurable efficiency gains by enhancing the autonomy and reliability of global support operations.
About the role
- Agentforce Solutions Developer
- Customer Enablement
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Location: Vietnam
- Engagement type: Employee
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Compensation: 20,000,000 VND per month
- Mission: Drive digital transformation for car sellers and owners through data and AI, leveraging an open technology platform that shapes the future of the automotive industry
What you'll do
- Design complex end-to-end support agent flows using Salesforce Agentforce to handle diverse service scenarios.
- Configure interaction logic and decision trees that ensure intelligent agents respond accurately according to service procedures.
- Translate ambiguous customer needs and operational requirements into clear specifications for AI agent implementation.
- Coordinate closely with functional heads and cross-functional stakeholders to clarify requirements and unblock development pipelines.
- Conduct thorough testing of agent behaviors across varied conditions and edge cases to validate reliability and performance.
- Document all processes, configurations, and logic rules diligently to maintain current and accessible institutional knowledge.
- Partner with technology suppliers to integrate systems while safeguarding high standards of data quality and consistency.
- Monitor key performance indicators continuously to identify improvement opportunities and refine agent behavior iteratively.
- Guide cross-functional stakeholders on capabilities, constraints, and realistic delivery timelines for AI initiatives.
- Lead the complete journey of AI solutions for support operations from initial design through deployment and optimization.
- Facilitate workshops and discovery sessions to surface hidden requirements and align AI solutions with business objectives.
- Build scalable agent implementations that reduce effort, accelerate resolution, and improve customer outcomes globally.
- Act as a technical advisor on AI automation constraints and possibilities to enable informed decision-making across teams.
- Ensure all AI agent experiences remain smooth and predictable for both customers and support staff.
Requirements
You must possess at least three years of hands-on experience with Agentforce or similar conversational AI platforms. Hands-on experience building flows and automating processes on a CRM is essential for success in this role. You must demonstrate a solid understanding of data structures and how systems exchange information in real-world implementations. Clear and effective communication in English is mandatory while operating in a fast-paced multinational environment. You must be able to translate complex technical concepts into accessible language for diverse stakeholders across departments. Reliability and attention to detail are non-negotiable as your work will directly impact global customer service quality. You must be comfortable working within structured processes while also driving continuous improvements to agent workflows. A strong sense of ownership is required to manage tasks end-to-end without constant supervision or direction.
Required qualifications
- Minimum three years of experience with Agentforce or similar platforms
- Hands-on experience building flows and automating processes on a CRM
- Solid understanding of data structures and system integration
- Clear English communication in multinational settings
- Ability to translate technical concepts for diverse stakeholders
Nice to have
- Experience in customer service operations and support environments
- Familiarity with support workflows and common challenges
Practical information
- Position located in Ho Chi Minh City
- Engagement type: Employee
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Compensation: 20,000,000 VND per month
- Equal opportunity employer: We are committed to building diverse teams and welcome applications from all qualified individuals regardless of background