Senior Account Manager, K-12

About the role

IXL Learning is a leading provider of personalized educational products used by millions of students and educators worldwide. We are seeking a dedicated and experienced Senior Account Manager to join our team in Raleigh, NC. This role is focused on managing and nurturing relationships with school administrators and district decision-makers across the United States, ensuring they receive exceptional service and support throughout their journey with IXL. The Senior Account Manager will be responsible for maintaining high levels of customer satisfaction, driving account renewals, and identifying opportunities for account growth. This position offers a unique opportunity to work closely with educational professionals, understand their needs, and help them leverage our products to improve student outcomes.

Key facts

What you'll do

• Maintain proactive and consistent communication with assigned school and district customers throughout the year to ensure they are satisfied with IXL products and services.
• Develop and nurture strong relationships with key decision-makers, including school administrators, district officials, and other educational leaders, to foster ongoing engagement and loyalty.
• Manage subscription renewals efficiently, including handling all related transactions, and identify opportunities for upselling additional products or features to enhance customer value.
• Collaborate closely with field sales teams to develop targeted outreach campaigns aimed at expanding existing accounts and increasing product adoption within schools and districts.
• Gain a comprehensive understanding of IXL's core products and other K-12 solutions used by clients, including their features, benefits, and operational value, to effectively communicate and demonstrate value to customers.
• Learn and align with internal IXL Learning systems, processes, and tools to streamline account management activities and ensure consistency across the team.
• Identify customer needs, challenges, and goals through regular interactions, and recommend tailored solutions to maximize their usage of IXL products and improve educational outcomes.
• Keep customers informed about new product features, updates, and benefits through scheduled calls, virtual meetings, and email communications, ensuring they are aware of how to maximize their investment.
• Conduct regular internal meetings with cross-functional teams to review territory health, discuss strategic account plans, and share insights on customer feedback and potential opportunities.
• Document all customer interactions, opportunities, and account activities accurately within Salesforce to maintain up-to-date records and facilitate team collaboration.
• Collect and analyze customer feedback to inform product development, identify areas for improvement, and contribute to the ongoing enhancement of IXL's offerings.
• Support customers during onboarding and training processes to ensure they are equipped to utilize IXL products effectively.
• Monitor account health metrics and proactively address any issues or concerns to prevent churn and promote long-term retention.
• Participate in industry events, webinars, and conferences as needed to stay informed about educational trends and expand professional networks.
• Serve as a trusted advisor to customers, providing insights and best practices for integrating IXL solutions into their teaching and administrative workflows.
• Assist in developing case studies and success stories that highlight customer achievements and the impact of IXL products in educational settings.

Requirements

• Bachelor's degree is required.
• A minimum of 3 years of experience in Account Management, Customer Success, Renewal Sales, or Inside Sales, with at least 5 years of overall work experience.
• Prior experience working in a classroom setting or in an educational environment is preferred, providing insight into the needs and challenges faced by educators and administrators.
• Excellent verbal and written communication skills, with the ability to clearly articulate product value and build rapport with diverse stakeholders.
• Strong presentation skills, capable of delivering compelling demonstrations and training sessions.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment, with a proven track record of exceeding goals.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Experience with Salesforce or similar CRM platforms is a plus, enabling effective management of customer data and activities.
• Highly organized, detail-oriented, and capable of managing multiple accounts simultaneously.
• Strong critical thinking, research, and problem-solving skills to address customer challenges proactively.
• Ability to collaborate effectively across internal teams, including sales, product, and support, to deliver a seamless customer experience.
• Comfortable with technology and enthusiastic about leveraging digital tools to improve educational outcomes.
• Adaptable and open to learning new systems, processes, and product features as they evolve.

Nice to have

• Familiarity with educational technology tools and platforms beyond IXL, such as learning management systems or assessment tools.
• Experience working with school districts or large educational organizations.
• Knowledge of current trends and challenges in K-12 education to better understand customer needs and industry dynamics.

Skills & tools

• MS Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Slides)
• Salesforce or similar CRM platform

Practical notes

• This role requires presence at our Raleigh, NC office, as it is an on-site position.
• The position involves regular travel within the United States to visit customers and attend industry events, as needed.
• IXL Learning is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds and experiences.
• Candidates should be prepared to demonstrate their ability to manage multiple accounts, communicate effectively, and adapt to a dynamic educational landscape.
• The company offers a collaborative environment where continuous learning and professional development are encouraged.