Client Manager

About the role

Client Manager Opportunity in Dublin

Join our team as a Client Manager and take ownership of complex loan administration lifecycles for a diverse portfolio of debt and credit clients. You will be responsible for driving operational excellence, maintaining strict accuracy, and protecting client trust on a daily basis. This role requires clear accountability, structured execution, and consistent delivery against demanding service expectations.

What you will do

You will design and own intake workflows that guide clients through structured onboarding journeys, ensuring a smooth and professional start.

You will lead the design of build routines with loan analysts to standardize transaction processing, cash and position reconciliations, and key control points.

You will establish review checkpoints for waterfall calculations, investor reporting, and lifecycle event tracking to ensure timely and error-free execution.

You will ship accurate client deliverables while acting as the primary escalation owner for software providers and internal stakeholders.

You will partner with commercial teams to design client demonstrations and identify opportunities to expand loan administration service offerings.

You will coordinate cross-border collaboration with offshore teams to maintain service levels, process discipline, and consistent documentation.

You will champion process improvements that reduce manual steps, streamline workflows, and enhance data integrity across platforms.

You will guide portfolio health through proactive monitoring, structured exception management, and timely reporting.

What we offer

We provide a comprehensive remuneration package with salary components that reflect market rates and are proportionate to your qualifications, experience, and skill profile.

You will have access to wellbeing benefits that include private health and dental cover, life assurance, discounted gym membership, eye tests, and corporate GP access.

You are entitled to 25 days of paid annual leave plus all recognized public holidays in Ireland, with enhanced maternity and paternity provisions, including shared parental leave and adoption leave.

Flexible working arrangements are available, and we encourage open conversations to support a healthy work-life blend.

Requirements

You hold a degree in a business-related field with at least 5 years of experience in loan administration, facility agency, loan servicing, CLO administration, debt operations, or a comparable financial services setting.

You have a proven track record managing client relationships and leading teams while effectively engaging with offshore teams and third-party stakeholders.

You possess strong knowledge of debt and credit administration systems, with experience in platforms such as Allvue or similar loan servicing tools considered an advantage.

You demonstrate excellent analytical, organisational, and problem-solving skills, with strong proficiency in Microsoft Excel and the ability to manage multiple priorities in a fast-paced environment.

You are a proactive leader with strong commercial awareness, excellent communication skills, and a commitment to delivering outstanding client service and operational excellence.

Our commitments

Sustainability is integral to our strategy and operations, supporting long-term relationships with employees, clients, and communities while reducing our environmental impact.

We are dedicated to fostering an inclusive, equitable, and diverse culture, guided by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes, including platforms such as PowerU and MyCampus, support career growth, while our hybrid working model promotes balance and flexibility.

We empower over 6,500 employees from 94 nationalities across 24 countries to reach their full potential.

Through initiatives such as Iq Eq Launchpad, we support women managers launching their first fund in an industry where fewer than 15 percent of private equity and venture capital firms are gender balanced.

We are emotionally invested in our clients from the outset, understanding that their success directly contributes to our continued success.

About us

We are a leading Investor Services group providing end-to-end services in administration, accounting, reporting, regulatory, and compliance for the investment sector worldwide. Our global workforce of over 6,500 people operates across 24 jurisdictions, administering assets exceeding US$857 billion. We work with 13 of the world's top-15 private equity firms.

Our services are backed by a Group-wide commitment to ESG and best-in-class technology, including a global data platform and proprietary tools developed in-house by our experts.

What sets us apart is our people. We act as trusted partners to our clients, delivering intelligent solutions through technical expertise and deep, long-term relationships.

Practical note

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