Senior Administrator

About the role

You will own a demanding portfolio of private wealth trust services, acting as the primary point of contact for a global client base and ensuring the seamless execution of complex administrative tasks. In this capacity, you will serve as a trusted advisor to both clients and junior team members, providing guidance and support to navigate intricate trust and corporate structures. You will partner directly with leadership to uphold the highest standards of service delivery, rigorous compliance, and operational efficiency across all engagements. The role requires you to exercise sound judgment and proactive risk management, stepping in to address diverse duties as they arise to maintain continuity and service levels. You will foster a client-centric culture, embodying the Group's core values and promoting collaboration to drive operational excellence and continuous process improvement. This position demands deep technical expertise across multiple territories, and you will serve as a subject matter expert in trust administration, corporate formations, tax fundamentals, and fiduciary obligations. Your daily work will contribute directly to the long-term sustainability of client relationships and the overall success of the business.

Key facts

What you'll do

• Perform comprehensive administration for a varied book of private wealth clients, ensuring all trust and corporate services are processed in strict accordance with established policies and regulatory frameworks.
• Deliver a premium level of service to both internal and external stakeholders, managing inquiries, correspondence, and deliverables with precision, accuracy, and unwavering professionalism.
• Support senior leadership in the administration of complex private client structures, exercising sound judgment, managing risks proactively, and flexibly stepping in to fulfill duties wherever necessary.
• Act as a subject matter expert in trust and corporate formations, tax fundamentals, and the legal landscape across multiple territories, providing guidance and ensuring compliance for the broader team.
• Manage and resolve complex client queries and issues, coordinating with internal departments to deliver timely and effective solutions that maintain service excellence.
• Maintain meticulous records and documentation, ensuring all client files are accurate, up to date, and fully aligned with regulatory requirements and internal controls.
• Proactively identify operational risks and implement corrective actions, working closely with compliance and legal teams to mitigate potential issues before they escalate.
• Foster a client-centric culture by collaborating with colleagues across functions to enhance processes, drive operational excellence, and encourage continuous improvement.
• Utilize advanced proficiency in Microsoft Excel, Outlook, and Word to prepare detailed reports, manage data, and communicate effectively with stakeholders.
• Adapt to evolving priorities and manage a high volume of tasks simultaneously, maintaining accuracy and meeting strict deadlines without compromising quality.
• Build constructive relationships with colleagues and stakeholders across cultures and time zones, demonstrating strong interpersonal and communication abilities.
• Support the implementation of ESG principles and the use of proprietary technology tools to streamline operations and enhance service delivery.
• Contribute to the firm's sustainability and growth by ensuring the reliability and integrity of administrative processes that underpin client success.
• Participate in formal recognition programs and wellness initiatives to maintain high standards of performance and well-being.
• Leverage learning and development platforms such as PowerU and MyCampus to advance technical knowledge and career development.
• Engage actively in the hybrid work model, balancing flexibility with collaboration to maintain team cohesion and connection.
• Represent Iq Eq professionally in all interactions, reinforcing the firm's commitment to diversity, equity, and inclusion.

Requirements

• You possess excellent communication abilities, allowing for clear and professional dialogue with stakeholders from diverse backgrounds.
• You are adaptable, thriving in a team environment while building constructive relationships across cultures and time zones.
• You can effectively manage competing priorities, maintaining accuracy and meeting strict deadlines.
• You perform reliably under pressure, consistently delivering high-quality results.
• You have strong analytical abilities and a keen eye for detail, with proficient knowledge of Microsoft Excel, Outlook, and Word.
• You understand the importance of compliance and can adhere to regulatory frameworks and internal policies in all activities.
• You demonstrate a high level of integrity and discretion when handling sensitive client information and confidential matters.
• You are committed to continuous learning and development, actively seeking opportunities to expand your expertise and professional skills.
• You are capable of working independently and as part of a collaborative team, taking ownership of your responsibilities and contributing to group objectives.
• You align with the firm's values of loyalty, collaboration, and excellence, contributing to a positive and inclusive work environment.