Director, Solution Engineering

About the role

The Director of Solution Engineering will provide solution engineering support for HubSpot customers across a diverse set of industries and use cases. On this team, you will drive customer success and adoption of the HubSpot platform by acting as a trusted technical advisor during critical buying and implementation phases. You will collaborate closely with sales, product, and customer success teams to ensure alignment between customer needs and HubSpot capabilities. A core part of this role involves developing and delivering technical presentations and demonstrations that clearly articulate value and fit. You will conduct discovery sessions to understand complex customer requirements and business objectives in depth. Based on these insights, you will perform technical assessments and design recommendations that address current and future state needs. This position will support proposal and proof-of-concept activities to validate solutions and accelerate purchasing decisions. You will also document solution designs and customer workflows to create reusable assets for internal and external stakeholders. Importantly, you will advocate for customer needs within the HubSpot organization to influence product direction and enhancements. This role is pivotal in bridging the gap between customer expectations and the HubSpot platform's evolving capabilities.

Key facts

What you'll do

You will provide solution engineering support for HubSpot customers, ensuring technical needs are understood and addressed effectively. You will drive customer success and adoption of the HubSpot platform through hands-on guidance and strategic advisory work. You will collaborate with sales, product, and customer success teams to coordinate messaging, positioning, and implementation strategies. You will develop and deliver technical presentations and demonstrations tailored to executive and technical audiences. You will conduct discovery sessions to uncover detailed customer requirements, pain points, and desired outcomes. You will perform technical assessments and design recommendations that align with HubSpot best practices and platform roadmap. You will support proposal and proof-of-concept activities to demonstrate feasibility and return on investment. You will document solution designs, customer workflows, and integration points to maintain clarity and continuity. You will advocate for customer needs within the HubSpot organization, feeding insights into product development and go-to-market initiatives. You will partner with customer success managers to ensure smooth transitions from sales to implementation and ongoing support. You will stay current with HubSpot platform updates, features, and competitive positioning to maintain relevance in customer discussions. You will contribute to the development of technical collateral, playbooks, and reference architectures for internal use. You will mentor junior solution engineers and pre-sales team members on best practices and methodologies. You will participate in cross-functional initiatives to improve the customer experience across the end-to-end journey.

Requirements

You need proven solution engineering or pre-sales engineering experience, with a track record of driving technical decisions in complex sales environments. You need a strong understanding of the HubSpot CRM and Customer Platform, including its architecture, modules, and extensibility points. You need experience integrating marketing, sales, and service software to create cohesive end-to-end customer journeys. You need excellent communication and presentation skills, capable of conveying technical concepts to both technical and non-technical stakeholders. You need the ability to translate business requirements into technical solutions that leverage HubSpot's capabilities effectively. You need experience conducting discovery sessions and requirements gathering to clarify needs and scope accurately. You need experience supporting RFP and proposal processes, including responding to security and compliance questionnaires. You need experience delivering technical demonstrations and proof-of-concepts that showcase platform value and feasibility. You need experience documenting solution designs, workflows, and integration patterns to ensure clarity and repeatability. You need experience collaborating with sales, product, and customer success teams to align strategies and execution. You need a deep familiarity with the HubSpot ecosystem, including its approach to integrations, APIs, and data models. You need a history of working in enterprise software environments where consultative selling and technical credibility are essential. You need strong problem-solving skills and the ability to manage multiple priorities in a fast-paced, deadline-driven setting. You need experience advocating for customer needs within product and engineering organizations to influence roadmap decisions. You need a commitment to maintaining high standards of professionalism, accuracy, and customer focus in all interactions.

Nice to have

It helps if you have experience with HubSpot integrations and APIs, including custom connectors and webhooks. It helps if you have experience with CMS Hub and custom modules, including template development and module configuration. It helps if you have experience with HubSpot Automation and workflows, including designing complex automation sequences. It helps if you have experience with HubSpot reporting and analytics, including custom dashboards and data interpretation. It helps if you have experience with HubSpot AEO and AI features, including personalization and intelligent recommendations. It helps if you have experience with HubSpot Developer tools, including CLI, APIs, and app development. It helps if you have HubSpot certification, demonstrating validated knowledge of the platform. It helps if you have experience in enterprise software sales engineering, working with mid-market and large accounts. It helps if you have experience in a consultative selling role, focusing on discovery and tailored solutions. It helps if you have experience in a customer success or advisory role, guiding clients toward strategic outcomes.

Practical notes

This is a full-time position based in the United States with remote work eligibility. The role may require occasional travel to meet with key customers or participate in HubSpot events as needed. No specific visa sponsorship details are provided in this source. There are no compensation figures listed in this source document.