Staff Forward Deployed Engineer

About the role

This position involves integrating AI capabilities directly into business operations. You will work closely with various teams to understand their processes and develop AI-driven solutions that enhance efficiency and effectiveness. Your contributions will result in production-ready systems that can be adopted across the organization.

Key facts

What you'll do

• Become an integral part of a business team to deeply understand their daily operations.
• Document existing workflows to identify areas of inefficiency and manual effort.
• Pinpoint opportunities where AI can deliver the most significant impact on team outcomes.
• Design and implement AI-powered solutions that address identified problems.
• Transform successful individual solutions into reusable components for broader company use.
• Measure success based on tangible business improvements achieved by the teams you support.

Requirements

• A minimum of 8 years of professional software engineering experience.
• Proven ability to develop and deploy production systems within complex code environments.
• Proficiency in Python, with backend or fullstack expertise in at least one of: Node.js, Kotlin, Java, Go, React, TypeScript, or mobile development.
• Experience with cloud platforms such as AWS, containerization with Docker, orchestration with Kubernetes, CI/CD pipelines, and SQL databases.
• Practical understanding of Large Language Models (LLMs) and agentic concepts, including prompt engineering, tool integration, Retrieval Augmented Generation (RAG), context management, performance evaluation, and agent orchestration using frameworks like MCP or LangChain.
• Capacity to quickly become proficient in new codebases and technical domains.
• Strong communication and collaboration skills to effectively partner with both technical and non-technical stakeholders.

Nice to have

• Experience using LLMs to extract structured information from unstructured data sources like transcripts or documents.
• Familiarity with workflow automation tools such as n8n, Zapier, or Temporal.
• Knowledge of process mining or workflow analysis techniques, including event logs and process discovery.

Skills & tools

• Python
• Node.js, Kotlin, Java, Go, React, TypeScript, or Mobile
• AWS, Docker, Kubernetes
• CI/CD
• SQL
• LLMs, Agentic Patterns, Prompt Engineering, RAG, LangChain, MCP
• Workflow Automation Tools (n8n, Zapier, Temporal)
• Process Mining

Practical notes

• This role is a full-time position.
• The company offers comprehensive health benefits, unlimited paid time off, company holidays, and quarterly mental health days.
• Additional benefits include an Employee Stock Purchase Program (ESPP) and 401k with employer matching.
• The company is committed to diversity and inclusion and considers all qualified applicants.
• Reasonable accommodations are available for individuals with disabilities during the application process.

About the company

Hims & Hers Health Inc. operates as an American telehealth company headquartered in San Francisco. The business provides prescription medications, over-the-counter medications, and personal care products through a direct-to-consumer subscription model. The platform connects patients with licensed healthcare providers for online consultations. This approach allows individuals to receive diagnoses and treatment plans without visiting a physical clinic. The company focuses on conditions such as hair loss, sexual health, skin care, and mental health. Medications are fulfilled through partnered pharmacies and shipped directly to the patient's home. The subscription model automates refills and ongoing care management. The service aims to reduce barriers like cost, geography, and stigma associated with traditional in-person visits. The company uses a mobile app and website to manage the patient experience from intake to delivery. It operates within state telehealth regulations and pharmacy licensing requirements. The business model emphasizes convenience, privacy, and accessibility for routine health needs. The company has expanded its product catalog to include a range of wellness and personal care items. It continues to grow its provider network to support clinical oversight across multiple specialties. The goal is to integrate clinical care, pharmacy fulfillment, and ongoing support into a single digital experience.