Clinical Director

About the role

This role represents a pivotal leadership opportunity within Brightline's Wisconsin market, where you will exercise strategic oversight over the entire clinical operation. You are the clinical architect responsible for setting the vision, quality standards, and cultural tone that allow our care model to scale effectively. Your work will directly influence the therapeutic experience of thousands of young patients and their families across multiple clinic sites. You will operate as a senior executive partner, shaping not only day-to-day workflows but also the long-term clinical trajectory of the market. Through your leadership, you will ensure that every therapist, manager, and clinician adheres to the highest fidelity to our evidence-based protocols. Ultimately, you will build the infrastructure and governance that allows quality care to expand in lockstep with business growth.

Key facts

What you'll do

Provide strategic clinical oversight by auditing the charts of your direct reports and monitoring the evaluation methods used by other managers to ensure consistency and excellence.

Partner cross-functionally with business leaders to monitor metrics related to clinic health, clinical quality and outcomes, operational P&L, utilization and capacity, people retention and development, and market growth.

Design and facilitate peer consultation groups in collaboration with the national clinical team, running regular sessions on a weekly to biweekly cadence with an assigned group of clinicians.

Analyze clinical and clinician metrics, performing root cause analysis when trends deviate from targets and collaborating with the national team to implement model or tooling adjustments.

Lead the hiring and development of managers, therapists, and psychologists, ensuring every candidate meets Brightline's clinical and cultural standards.

Deliver comprehensive training to all new hires on Brightline's clinical protocols, operational policies, and procedures, enforcing fidelity to these standards across the market.

Conduct regular one-on-one meetings with each direct report at least every two weeks to review clinical care, documentation quality, caseload management, productivity, engagement, and tool usage.

Supervise pre-licensed therapists as necessary, including reviewing and co-signing clinical documentation to ensure accuracy and compliance.

Provide guidance and oversight to clinical managers and supervisors so they can effectively support their own teams and maintain alignment across the market.

Resolve concerns raised by members, clinic staff, or other stakeholders in a thorough and timely manner to maintain trust and operational integrity.

Compassionately hold the clinical team accountable to performance expectations, applying Brightline's tiered performance management practices, including PIPs and peer review, when necessary.

Assess ongoing development and training needs in partnership with national clinical and care operations teams to align individual growth with market demands.

Maintain a limited caseload, particularly during early market development, allocating no more than 60% of time to direct patient care with a gradual reduction as the market expands.

Deliver and oversee a range of patient care services, including psychological testing, therapy, and diagnostic evaluations for conditions such as anxiety, OCD, behavioral and impulse concerns, depression, and trauma.

Implement evidence-based interventions such as CBT, ERP, PMT, DBT, HRT, and other empirically supported approaches while staying current on clinical research and upholding the field's highest ethical standards.

Requirements

Possess a PhD or PsyD in Clinical Psychology, School Psychology, or a closely related field, as this foundational credential is essential for the role.

Hold an active psychologist license with demonstrated expertise in child and adolescent behavioral health evaluation, testing, and intervention.

Be based in the greater Milwaukee area within a daily commutable distance to support a required in-clinic presence in Milwaukee three to four days per week early in the role.

Function effectively in a hybrid work model that combines in-person presence with virtual collaboration, adapting to fluctuating schedules as business needs evolve.

Demonstrate the ability to lead complex clinical operations and manage multiple stakeholders while maintaining a high standard of care across all touchpoints.

Commit to upholding Brightline's care model and clinical standards, ensuring consistency and quality across all providers in the market.

Work collaboratively with national leadership, marketing, and community teams to integrate clinical insights into broader business and outreach strategies.

Exercise sound judgment in managing clinical risk, documentation practices, and compliance with regulatory and organizational requirements.

Practical notes

Hours: Hybrid

Up to 3-4 days/week on-site in Milwaukee clinics early on, with up to 20% travel to local market(s)

Travel: Up to 20% travel to local market(s)

Visa: Not stated

Deadline: Not stated