Senior Sales Operations Analyst

About the role

You will join the Sales Operations team to build and refine strategies that support our advertising and merchant ecosystem. This position requires a balance of high-level planning and hands-on execution to improve sales performance and operational efficiency. You will analyze complex datasets to uncover trends that drive revenue growth and strategic alignment. The role demands a proactive approach to identifying gaps in current sales methodologies and proposing scalable solutions. You will act as a bridge between commercial leadership and operational teams to ensure alignment on objectives. Success in this position will be measured by the quality of insights generated and the impact of implemented process improvements. You will be responsible for maintaining a high level of accuracy in data management to support critical business decisions. This is an opportunity to shape the future of sales operations within a dynamic and high-growth environment.

Key facts

What you'll do

• Partner with the Commercial Country Head and Country Sales Managers for Malaysia and Singapore to define and execute sales strategies.
• Manage country market planning cycles and conduct regular business reviews to assess performance against targets.
• Track sales performance indicators to maintain forecast accuracy and guide tactical decisions for optimization.
• Monitor quarterly revenue targets and key performance indicators to ensure alignment with organizational goals.
• Develop data-driven business cases to support sales initiatives and justify resource allocation.
• Collaborate with leadership to define requirements for business systems to enhance sales operations functionality.
• Maintain data integrity within Salesforce to ensure reliable reporting and insights.
• Work with Regional Operations to optimize country-level sales processes and improve efficiency.
• Analyze historical sales data to identify trends, patterns, and opportunities for growth.
• Create comprehensive reports and dashboards to visualize key metrics for stakeholder consumption.
• Facilitate cross-functional workshops to gather requirements and align on sales objectives.
• Support the development of sales playbooks and training materials for the sales team.
• Conduct root cause analysis for underperformance and recommend actionable corrective measures.
• Ensure compliance with data governance policies and standards across the sales organization.

Requirements

• Minimum 4 years of experience in sales or business operations within B2B, SaaS, or Adtech sectors.
• Proficiency in Salesforce is mandatory for managing and reporting on sales data.
• Experience with data analysis tools such as Tableau or Power BI is required to visualize complex datasets.
• Advanced skills in Microsoft Office or GSuite are necessary for daily task execution and reporting.
• Ability to influence cross-functional processes and manage multiple priorities in a fast-paced environment.
• Strong communication skills to present information to various stakeholder levels clearly and effectively.
• Capacity to mentor junior team members on process efficiency and best practices.
• Willingness to work fully onsite in Petaling Jaya, Malaysia, as per the engagement terms.

Nice to have

• Genuine interest in the digital advertising industry and the Grab ecosystem.

Practical notes

• The role requires full-time onsite engagement in Petaling Jaya, Malaysia, with no remote work options available.
• Benefits include medical and term life insurance as part of the comprehensive package.
• The GrabFlex program allows for a customized benefits package to suit individual needs.
• Leave policies include parental, birthday, and volunteering time off to support work-life balance.
• The Grabber Assistance Programme provides confidential support for personal or work-related challenges.
• Flexible work arrangements include differentiated hours to accommodate varying schedules within the office environment.
• Grab is an equal opportunity employer committed to an inclusive workplace that values diversity.

Skills & tools

• Salesforce
• Tableau
• Power BI
• GSuite
• Microsoft Office

The Senior Sales Operations Analyst will be a critical contributor to the sales strategy and execution framework within Grab. This role is not just about reporting numbers but about driving meaningful change through analytical rigor and strategic thinking. You will be expected to take ownership of end-to-end sales operations processes, ensuring that every initiative is backed by solid data and aligned with business objectives. The ideal candidate will thrive in a collaborative setting, working closely with leadership to translate high-level goals into actionable plans. Your work will directly influence the sales trajectory and operational maturity of the Grab ecosystem in your region. This position offers the chance to grow within a leading superapp and contribute to decisions that shape the entire sales organization. If you are passionate about sales operations and eager to make a tangible impact, this role provides the platform to do so.