Merchant Sales Executive, OmniCommerce

About the role

Become a vital part of the Central Merchant team, where your primary focus will be to broaden our business presence throughout Singapore. In this position, you will engage with restaurant proprietors to implement our innovative digital solutions, enabling them to enhance their operations and increase their revenue through both online and offline channels.

Key facts

What you'll do

• Identify and establish new partnerships with restaurants through various methods, including cold calling, networking events, and face-to-face meetings.
• Maintain an organized and up-to-date sales pipeline by utilizing CRM software to monitor your progress and identify potential opportunities.
• Assess the challenges faced by merchants and recommend appropriate Grab solutions, such as QR code ordering systems, digital payment options, loyalty programs, and targeted advertising.
• Conduct contract negotiations and deliver compelling sales presentations to key decision-makers within businesses.
• Work closely with internal teams, including Marketing, Operations, and Account Management, to ensure a seamless onboarding experience for new merchants.
• Develop and suggest strategies aimed at improving team efficiency and optimizing sales processes.
• Stay informed about industry trends and competitor activities to effectively position Grab's offerings in the market.
• Provide ongoing support and training to new merchants to ensure they maximize the benefits of our digital tools.
• Collaborate with the marketing team to create promotional materials that resonate with potential restaurant partners.
• Monitor and report on sales performance metrics to identify areas for improvement and celebrate successes.
• Foster long-term relationships with restaurant owners to encourage repeat business and referrals.
• Participate in team meetings and contribute ideas for enhancing overall team performance and achieving sales targets.

Requirements

• A background of 0-3 years in business development, B2B sales, or roles involving direct client interaction.
• A proven track record of successfully acquiring new business accounts and driving sales growth.
• Excellent communication skills, with the ability to engage effectively with business owners and senior stakeholders.
• Strong capability to identify client needs and align them with suitable product offerings.
• Demonstrated ability to thrive in high-pressure environments focused on achieving targets, taking full responsibility for outcomes.
• A proactive attitude towards problem-solving and a willingness to learn and adapt in a dynamic environment.

Nice to have

• Experience in the food and beverage industry or familiarity with restaurant operations.
• Knowledge of digital payment systems and e-commerce solutions.
• Previous experience working with CRM platforms and sales tracking tools.
• Familiarity with marketing strategies and promotional tactics.
• A network of contacts within the restaurant industry in Singapore.

Skills & tools

• Proficiency in CRM software for managing sales activities and tracking customer interactions.
• Strong analytical skills to evaluate merchant needs and market trends.
• Excellent negotiation and presentation skills to effectively communicate Grab's value proposition.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated.
• Familiarity with digital marketing tools and techniques to support merchant engagement efforts.

Practical notes

• Grab offers a comprehensive benefits package that includes medical coverage and term life insurance to support employee well-being.
• Employees can take advantage of GrabFlex, which allows for customized benefits and flexible working arrangements, including varied working hours.
• Our leave policies encompass parental leave, birthday leave, and time off for volunteering activities under the Love-all-Serve-all initiative.
• We provide access to the confidential Grabber Assistance Programme, which offers support for personal and professional challenges.
• Grab is committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all employees regardless of background.

Join us at Grab and be part of a team that is dedicated to transforming the way merchants operate and thrive in the digital age. Your contributions will play a crucial role in shaping the future of commerce in Singapore.