Manager, Omnicommerce Operational Excellence and API

About the role

This role manages the technical and commercial lifecycle for restaurant partners within the Indonesian market. You will guide API integrations, lead product launches, and maintain operational standards for services like Grab Dineout Deals and Chope with Grab.

Key facts

What you'll do

• Direct technical partnership talks and manage API integration pipelines.
• Scale POS solutions across the Indonesian market.
• Create and implement go-to-market strategies for local product launches.
• Coordinate with internal stakeholders to manage project impact.
• Supervise reservation operations and maintain billing standard operating procedures.
• Build onboarding workflows for new merchants.
• Monitor merchant satisfaction and keep service denial rates minimal.
• Manage risk and fraud mitigation processes for merchant operations.

Requirements

• Bachelor degree in any relevant field.
• Minimum 4 to 5 years of professional experience.
• History of working with executive leadership and stakeholders.
• Direct experience with API integrations and technical product ecosystems.
• Ability to handle commercial agreements and merchant disputes.
• Full professional fluency in English.
• Experience with product go-to-market launches and merchant operations.
• Background in CRM business workflows.

Skills & tools

• API integrations
• POS systems
• CRM software
• Risk management frameworks
• Go-to-market strategy

Practical notes

• Benefits include term life insurance, comprehensive medical insurance, and the GrabFlex customizable benefits program.
• Leave policies include parental leave, birthday leave, and volunteering leave.
• Access to the Grabber Assistance Programme for personal support.
• FlexWork arrangements available, including differentiated working hours.
• Grab is an equal opportunity employer committed to an inclusive workplace.