Associate, Mass Acquisition

About the role

This role centers on managing telesales operations to expand our network of strategic partners and drive the adoption of new products within the market. You will work alongside the Merchant Acquisition Teamlead to refine processes, analyze performance data, and guide a team toward operational goals with a focus on sustainable growth. The position requires a hands-on approach to supervising daily activities and ensuring that strategic initiatives are translated into actionable steps for the team. You will be responsible for maintaining a high standard of professionalism in all interactions with partners and internal stakeholders. The role is designed for someone who thrives in a dynamic environment and is comfortable balancing independent decision-making with structured team objectives. Success in this position will be measured by the ability to scale operations while maintaining quality across all customer interactions. You will play a key part in shaping the telesales framework that supports long-term market penetration.

Key facts

What you'll do

• Support the team lead in designing telesales strategies and executing acquisition projects with a focus on measurable outcomes.
• Supervise and mentor telesale staff to ensure they meet performance targets and adhere to established quality standards.
• Assess team output to determine necessary training, hiring, or process improvements based on clear analytical indicators.
• Generate performance reports and share actionable insights to improve team results through data-driven recommendations.
• Drive the onboarding of strategic partners and oversee the rollout of new product features to ensure seamless integration.
• Coordinate with cross-functional stakeholders to align telesales activities with broader business objectives and timelines.
• Monitor market trends and competitor activities to identify opportunities for growth and optimization within the acquisition pipeline.
• Implement best practices in customer engagement to enhance partner satisfaction and retention rates over time.
• Facilitate regular feedback sessions to understand pain points and refine the sales approach continuously.
• Lead by example in maintaining a high level of discipline in call management, target tracking, and schedule adherence.
• Collaborate with training specialists to develop learning modules that address skill gaps and improve team capability.
• Ensure compliance with company policies and regulatory requirements in all telesales interactions and documentation.
• Utilize CRM tools to maintain accurate records of interactions, leads, and conversion metrics for future analysis.
• Act as a bridge between senior management and frontline staff to ensure strategic directives are understood and executed.

Requirements

• Bachelor degree or equivalent professional experience is required for this position.
• 1 to 2 years of experience in sales and team management is necessary to perform the essential functions.
• Ability to lead, develop, and motivate staff members to achieve individual and team performance goals.
• Professional fluency in both Thai and English is mandatory for communication with internal and external stakeholders.
• Proactive work ethic with a focus on personal and team growth is essential for success in this fast-paced environment.
• Strong analytical skills to interpret performance metrics and translate them into practical improvement plans.
• Demonstrated capability to manage multiple priorities and meet deadlines in a high-demand setting.
• Willingness to follow established procedures while also contributing ideas for process enhancement.
• Excellent verbal and written communication skills in Thai and English for clear and professional interactions.
• Commitment to maintaining confidentiality and handling sensitive information with integrity at all times.
• Ability to work independently and as part of a collaborative team to achieve shared objectives.
• Physical ability to attend in-office meetings and training sessions as required by operational needs.
• Willingness to adapt to changing business priorities and support the company's strategic initiatives.

Practical notes

• Hours are fixed and aligned with standard business operations in the Bangkok office.
• Travel is not expected as part of the core responsibilities for this role.
• Visa sponsorship is not available for this position.
• Candidates must be able to obtain a work permit or relevant documentation to legally work in Thailand.
• The deadline for submission of application materials is not specified, but early submission is advised due to the volume of applications.