Liquor Barn - Key Holder, Russell Street

About the role

The Key Holder serves as the primary operator for the store during unsupervised hours, managing the full scope of opening and closing procedures with independent judgment. This role requires direct guidance for new team members during peak activity periods to ensure they understand company standards. Success is measured by the protection of revenue through effective BRS product sales and the maintenance of high guest service standards. The Key Holder must balance direct selling activities with visible supervision to sustain consistent operational performance. This position demands a proactive approach to identifying and resolving issues before they impact the customer experience. The individual in this role is responsible for fostering a safe and efficient work environment for all staff. Ultimately, the Key Holder ensures the store meets its financial and service objectives through disciplined management practices.

Key facts

What you will manage

Opening the shop requires verification of stock levels and the setup of customer-facing displays prior to arrival to ensure a professional presentation.

Team development involves coaching new colleagues on company policies while ensuring service quality remains high during busy intervals and peak traffic.

Traffic management necessitates rapid adjustments to order processing and securing additional staffing support when customer lines increase to maintain flow.

Closing the store demands the safeguarding of inventory, accurate reconciliation of cash, and preparation for the next operational shift with precision.

Oversight of sales trends specific to BRS items allows for the identification and implementation of practical improvements to boost profitability.

Addressing guest concerns immediately is essential for preserving the quality of the experience and fostering long-term customer loyalty and trust.

Organizing merchandise ensures that high-demand products remain visible and accessible for regular patrons and easy browsing.

Team performance is driven through ongoing observation, clear feedback delivery, and recognition of strong employee execution to build a strong team.

Requirements

Eligibility to work in the United States without the need for sponsorship is mandatory for this position.

The candidate must maintain reliable transportation to Covington, Kentucky for all scheduled shifts without fail.

Applicants must be at least eighteen years of age to qualify for employment in this role.

A minimum of three years of prior experience in supervisory capacities is required to demonstrate leadership capability.

Nice to have

No additional qualifications or skills are specified as preferred by the organization at this time.

Practical notes

Candidates are advised to confirm the most current details on the official application page before proceeding with their submission.

What you'll do

• Execute the operational duties posted for with precision and care.
• Adhere strictly to the scope and guidelines outlined in the About the company section provided by the organization.
• Follow the detailed procedures for opening the store to ensure a smooth and efficient start to the business day.
• Implement coaching strategies for new team members to integrate them successfully into the existing team structure.
• Monitor customer traffic patterns and adjust staffing and workflow to manage high volumes effectively and efficiently.
• Conduct closing procedures with attention to detail to secure assets and reconcile financial transactions accurately.
• Analyze sales data for BRS products to identify trends and opportunities for performance enhancement.
• Respond to guest inquiries and issues promptly to uphold the standards of the brand and customer satisfaction.
• Maintain the organization and visibility of merchandise to support sales efforts and improve the shopping experience.
• Provide feedback and recognition to team members to encourage growth and reinforce positive behaviors in the workplace.
• Collaborate with other departments and leadership to ensure alignment with company goals and operational standards.
• Utilize judgment and initiative to handle unexpected situations responsibly when management is not present.
• Support the overall mission of GoPuff by contributing to the success of the retail network in Kentucky.
• Demonstrate commitment to safety and compliance with all company policies and procedures at all times.
• Promote a culture of excellence through consistent performance and dedication to role responsibilities.

Eligibility and hard bars

To be considered for this role, you must meet the specific eligibility criteria established by the organization. You must be authorized to work in the United States without requiring sponsorship, as this is a non-negotiable requirement. Reliable personal transportation is essential, as the position requires consistent attendance at the Covington, Kentucky location. You must be at least eighteen years of age, as this is the minimum age for employment in this capacity. Previous experience in a supervisory role is mandatory, with a minimum of three years required to ensure competence in managing teams. These requirements are strict and form the baseline for qualification. Failure to meet any of these criteria will result in the application being ineligible for further consideration. The organization relies on these standards to maintain operational integrity and service quality across its locations.

Additional context

This position operates within a network that includes Liquor Barn, Party Mart, and DEP'S (BRS), all functioning as subsidiaries of GoPuff. The business specializes in spirits, beer, wine, and party goods, serving communities across the Commonwealth of Kentucky. The retail network maintains 23 locations in key cities such as Louisville, Lexington, Danville, Bowling Green, Elizabethtown, Owensboro, and Northern Kentucky. The operational model is designed to deliver products to 80% of Kentucky residents within a specified radius. This extensive reach requires dedicated professionals capable of managing responsibilities independently and efficiently. The Key Holder role is critical to ensuring that each location meets its performance targets and service expectations. By fulfilling the duties outlined, you contribute to the overall success and reputation of the organization.