Liquor Barn - Key Holder, Versailles Road

About the role

The Liquor Barn Key Holder Opportunity represents a critical leadership position within the retail network operated by GoPuff. This role owns the full responsibility for executing the daily opening and closing routines of a specific store location in Lexington, Kentucky. The Key Holder acts as the primary guardian of inventory accuracy and customer experience during all operational hours. They guide guests with clarity while protecting the integrity of spirits, beer, wine, and party goods inventory. This position requires the ability to handle high stress situations and own outcomes without the need for constant oversight or direction. Key Holders provide essential support during peak traffic periods and mentor new teammates through procedural guidance. They drive sales by actively promoting BRS specific items and ensuring excellent service standards are met at every interaction. The role demands a proactive mindset that identifies issues early and resolves them efficiently to maintain smooth store performance.

Key facts

What you'll do

• Open the store by verifying deliveries and preparing all sales areas before customer arrival.
• Guide guests with clear communication regarding product availability and usage information.
• Provide responsible service during every customer visit to ensure compliance and satisfaction.
• Support new employees by walking them through tasks and procedures during initial shifts.
• Maintain smooth shift operations during peak periods through active guidance and intervention.
• Close the location by verifying receipts and securing all cash according to established protocols.
• Reconcile inventory records before leaving the premises to ensure accuracy and accountability.
• Handle high volume periods by adjusting schedules to match incoming order patterns and demand.
• Coordinate with partners and delivery teams to align delivery windows with store staffing needs.
• Monitor product movement to identify slow selling items and inform management decisions.
• Adjust displays and promotional focus based on data regarding product movement and trends.
• Resolve customer issues quickly to maintain satisfaction during busy transaction windows.
• Clarify policies and order explanations to reduce confusion during high activity periods.
• Train new hires by demonstrating systems and ensuring understanding of key procedures.
• Model behaviors that reflect company standards and expectations in every interaction.
• Drive sales efforts by placing BRS products in front of guests in prominent locations.
• Explain product benefits to help guests match their preferences with available offerings.
• Monitor inventory levels and anticipate needs to prevent stockouts or overages.
• Communicate effectively with team members to ensure alignment on priorities and goals.
• Contribute to the overall success of the retail location through daily diligent execution.

Requirements

Applicants must be at least twenty one years old to apply for this position. A valid driver license is necessary for this role and must be presented upon request. Reliable transportation is required to perform essential duties and responsibilities. Candidates need three years of previous work experience in leadership or supervisory roles within a retail environment. The ability to travel between locations may be required based on operational needs and staffing demands. Shifts are dependent on timely arrival and the ability to provide coverage across all store hours. A strong commitment to compliance with company policies and procedures is mandatory for success in this role. Attention to detail is essential when handling financial transactions and inventory management tasks. Professional communication skills are required when interacting with customers, employees, and management. Physical ability to stand for extended periods and perform repetitive tasks is necessary for this position. Willingness to adhere to safety protocols and maintain a secure work environment is required at all times.

Nice to have

Comfort operating cash registers is beneficial for performing transaction duties efficiently. Basic math skills help with accurate change handling and reduce errors during busy periods. These abilities support daily transaction requirements and improve guest interactions. Familiarity with retail sales environments can provide an advantage in understanding customer expectations. Previous experience in a spirits or beverage retail setting is preferred but not required.

Practical notes

No specific skills or tools are listed for this role beyond those stated in the requirements section. Applicants should ensure they meet the eligibility criteria before proceeding with the application process. This ensures access to the most current information regarding scheduling and compensation details. The role contributes to the daily success of a key retail location within the GoPuff network. Travel between locations may be required, so candidates should be prepared for potential mobility. This position operates under the guidelines and policies established by GoPuff and its subsidiaries. The hours of operation for the specific Lexington location will be communicated during the hiring process.