Problem Solver

About the role

This position manages the end to end lifecycle of marketplace orders, from issue documentation and resolution through to final shipment. The role supports the global operations team that authenticates inventory, fulfills demand, and maintains the trust of a multi million member community. You will own the full resolution journey for complex marketplace orders, acting as the primary point of contact for buyers and sellers when issues arise. Success in this role requires building consistent judgment around product conditions and translating platform guidelines into clear, written decisions that stakeholders can understand. You will capture high quality documentation through photography and notes to ensure every case can be reviewed and improved upon later. The work demands ownership of process, where you prioritize tasks, communicate progress proactively, and escalate blockers early to keep the flow of inventory moving. Because decisions are often recorded and revisited, you will treat every interaction as an opportunity to build trust and demonstrate reliability through precise, written communication.

Key facts

What you'll do

Resolve marketplace issues by documenting cases and communicating with sellers and buyers to achieve outcomes aligned with platform guidelines.

Return orders to the fulfillment flow so they can ship on the same day, minimizing delays for buyers and sellers.

Recognize shoe conditions that GOAT defines as issues, building consistent judgment for quality and grading standards.

Capture clear photographs of sneakers quickly to support verification, listing, and resolution workflows.

Understand GOAT order status indicators to help triage escalated orders and coordinate timely resolution.

Work effectively in a fast paced, team based environment while maintaining accuracy and throughput.

Move merchandise using carts, dollies, and related equipment as required by operational flow.

Learn procedures rapidly and work independently to manage increasing responsibility under pressure.

Stand for extended periods, up to 12 hours per shift, while maintaining focus and productivity.

Lift and move boxes weighing up to 35 pounds without assistance as part of daily duties.

Adjust schedules to work extended hours, including evenings, weekends, and holidays during peak business periods.

Capture detailed visual evidence for each order to ensure traceability and support informed decision making.

Coordinate handoffs between receiving, authentication, and shipping teams to keep orders moving efficiently.

Verify pricing, discounts, and promotions to ensure orders are processed in compliance with marketplace rules.

Maintain accurate records of all actions taken, creating a reliable audit trail for future analysis.

Requirements

The posting states a bachelor's degree requirement. Organize tasks and details to match high volume order processing standards.

Handle direct interactions with customers and suppliers while maintaining professionalism.

Move merchandise using carts, dollies, and related equipment as required by operational flow.

Learn procedures rapidly and work independently to manage increasing responsibility under pressure.

Stand for extended periods, up to 12 hours per shift, while maintaining focus and productivity.

Lift and move boxes weighing up to 35 pounds without assistance as part of daily duties.

Adjust schedules to work extended hours, including evenings, weekends, and holidays during peak business periods.

Read and interpret operational guidelines, ensuring all marketplace rules are followed consistently.

Use written communication to document decisions, creating clear records that can be reviewed by others.

Work accurately in a fast paced environment where attention to detail directly impacts customer trust.

Adapt to changing priorities, balancing multiple orders and escalations without losing focus.

Collaborate with team members to solve problems, share best practices, and improve overall workflow.

Accept responsibility for mistakes, taking ownership to correct issues and prevent future occurrences.

Practical notes

This role is based in Atlanta under the constraints of the job description and applicable policies.

for the most current information.

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

The role focuses on marketplace operations, logistics, and customer interaction in a high volume environment.

The team uses technology and process improvements to support authentication, fulfillment, and on time delivery.

General knowledge of sneaker conditions, grading standards, and marketplace workflows supports effectiveness in this position.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.