Manager, Technical Publications and Product Training

About the role

As the Manager of Technical Publications and Product Training at Geospectrum, you will play a role in enhancing the clarity and accessibility of our technical documentation and training materials. You will lead a dedicated team responsible for creating, maintaining, and distributing essential product information that supports both internal stakeholders and external clients. This position is ideal for someone with a strong background in technical writing and training, coupled with leadership experience, who is eager to contribute to the success of innovative marine technology solutions.

Key facts

What you'll do

• Oversee the development and management of technical documentation for Geospectrum's product line, ensuring accuracy, clarity, and compliance with industry standards.
• Lead a team of technical writers and trainers, providing mentorship and guidance to foster professional growth and enhance team performance.
• Collaborate closely with engineering, product management, and sales teams to gather information and insights necessary for creating comprehensive user manuals, installation guides, and training materials.
• Implement and maintain documentation processes and standards that ensure consistency and quality across all technical publications.
• Design and deliver training programs for both internal staff and external clients, focusing on product usage, best practices, and troubleshooting techniques.
• Evaluate and integrate feedback from users and stakeholders to continuously improve the quality and effectiveness of training materials and documentation.
• Manage project timelines and resources effectively to ensure timely delivery of documentation and training initiatives.
• Stay current with industry trends and advancements in technical communication and training methodologies to enhance Geospectrum's offerings.
• various tools and software for documentation and training development, ensuring that the team is equipped with the latest technology to produce high-quality materials.
• Prepare reports and metrics to assess the impact of training programs and documentation on product adoption and customer satisfaction.
• Facilitate workshops and seminars to promote knowledge sharing and best practices within the organization.
• Act as a liaison between technical teams and non-technical audiences, translating complex concepts into easily understandable language.

Requirements

• Bachelor's degree in Technical Communication, English, Engineering, or a related field.
• A minimum of 5 years of experience in technical writing or documentation management, preferably in the technology or engineering sectors.
• Proven experience in leading and managing a team, with strong interpersonal and communication skills.
• Familiarity with documentation tools such as MadCap Flare, Adobe FrameMaker, or similar software.
• Strong understanding of instructional design principles and adult learning theories.
• Excellent organizational skills with the ability to manage multiple projects and deadlines simultaneously.
• Detail-oriented mindset with a commitment to producing high-quality work.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Strong analytical skills to assess training effectiveness and documentation usability.

Nice to have

• Experience in the marine technology or defense industry is a plus.
• Knowledge of content management systems and version control practices.
• Familiarity with multimedia production tools for creating engaging training materials.
• Certification in technical communication or instructional design.
• Experience with Agile project management methodologies.

Skills & tools

• Proficient in Microsoft Office Suite, particularly Word and PowerPoint.
• Familiarity with graphic design software such as Adobe Creative Suite.
• Experience with Learning Management Systems (LMS) for training delivery.
• Knowledge of HTML and basic web publishing for online documentation.
• Strong writing and editing skills, with a focus on clarity and conciseness.

Practical notes

• This position is based in Dartmouth, Nova Scotia, and may require occasional travel for training sessions or client meetings.
• Salary will be competitive and commensurate with experience, with additional benefits offered as part of the employment package.
• Geospectrum is committed to diversity and inclusion and encourages applications from all qualified individuals.

If you are about technical communication and training and want to make a significant impact in a dynamic and innovative company, we invite you to apply for the Manager, Technical Publications and Product Training position at Geospectrum. Join us in shaping the future of marine technology through effective documentation and training solutions.