VP, Forward Deployed Lead

About the role

Galaxy is seeking a VP, Forward Deployed Lead to lead a specialized team within Galaxy Edge. This role involves overseeing product strategy, establishing technical standards, and fostering strong client relationships. You will work closely with top-tier financial institutions, guiding the development of innovative solutions in blockchain and AI. The position requires a combination of technical expertise, strategic thinking, and client management skills to drive growth and deliver impactful products. As a key leader, you will be responsible for translating client needs into technical specifications, managing complex projects, and ensuring the successful deployment of solutions that meet high standards of quality and security. This is an on-site role based in New York, NY, and involves significant travel to client sites and industry events.

Key facts

Location: USA

Engagement: Full-time

Team: Galaxy Edge

Salary: Range from $215,000 to $285,000 USD, depending on experience and expertise.

Benefits include paid time off, a 3% company contribution to 401(k), comprehensive health benefits for employees and their dependents, generous parental leave, and family planning benefits for U.S. employees.

This role involves working in a hybrid environment with flexible arrangements, and the candidate should be willing to travel approximately 25-40% of the time.

What you'll do

• Lead the development and execution of product and technical strategies by translating complex institutional requirements related to custody, settlement, tokenization, and trading into clear, actionable roadmaps. You will remain hands-on when necessary, contributing to coding and technical discussions to ensure standards are met.
• Manage the commercial aspects of your account, treating it as a business unit. Identify opportunities for expansion, new product offerings, and additional services. Build trust with clients and advise senior stakeholders on strategic initiatives to deepen relationships and increase revenue.
• Build and nurture relationships with clients and executives across various organizations. Conduct discovery sessions with technical teams and C-suite executives to understand their needs, define success metrics, and develop tailored solutions. Navigate complex organizational structures to ensure alignment and satisfaction.
• Lead research and development efforts, spearheading the creation of new products and features in blockchain and AI. Document insights and best practices into reusable frameworks that can be applied across multiple client projects, ensuring consistency and efficiency.
• Act as the customer advocate within Galaxy's product teams, providing detailed feedback from clients to inform product development. Prioritize features and improvements based on client needs and strategic goals.
• Promote the thoughtful integration of AI technologies, such as generative AI and automation tools, to enhance team productivity, streamline workflows, and improve business outcomes.
• Utilize AI tools and platforms to automate routine tasks, generate insights, and support decision-making processes, thereby increasing efficiency and reducing manual effort.
• Collaborate with cross-functional teams including engineering, product management, and sales to ensure successful deployment of solutions. Provide technical guidance and support during implementation phases.
• Stay informed about emerging trends in blockchain, AI, and digital assets to maintain a competitive edge. Share insights with the team and incorporate new technologies into product strategies.
• Support onboarding and training of clients and internal teams on new products, features, and best practices. Ensure smooth adoption and high levels of customer satisfaction.
• Contribute to the strategic planning and long-term vision of Galaxy Edge's offerings, aligning product development with market needs and technological advancements.
• Represent Galaxy at industry events, conferences, and client meetings, positioning the company as a leader in digital asset solutions and innovative technology.

Requirements

• Demonstrated success in managing outcomes in high-pressure, ambiguous environments, with a focus on delivering results.
• Strong technical background with experience in shipping production software and leading engineering teams.
• Proven ability to manage client relationships, understand complex institutional needs, and translate them into technical solutions.
• Business acumen with a history of expanding project scopes or generating revenue from delivered work.
• Excellent communication skills, capable of engaging with technical teams, clients, and executive leadership.
• Proactive mindset with a focus on results, ownership, and accountability.
• Typically 6+ years of experience in forward-deployed engineering, technical project management, or client-facing roles; the emphasis is on ownership and responsibility rather than just years of experience.
• Willingness to travel approximately 25-40% of the time, with flexibility to adapt to client schedules and industry events.
• Ability to work effectively in a fast-paced, innovative environment, managing multiple priorities simultaneously.
• Knowledge of blockchain technology, digital assets, or related fields is advantageous but not mandatory.

Nice to have

• Experience working with Tier-1 financial institutions, delivering solutions at scale.
• Background in digital assets, blockchain technology, or cryptocurrency industries.
• Hands-on experience with large language models, AI agents, or other advanced AI tools in production environments.
• Previous roles as a technical founder or solutions architect with quota responsibilities, demonstrating entrepreneurial and sales capabilities.
• Familiarity with custody, settlement, payment systems, tokenization, or trading platforms.
• Experience in developing or deploying AI-powered applications or automation solutions.

Skills & tools

• Strong foundation in software development, engineering principles, and technical problem-solving.
• Familiarity with blockchain technology, digital asset infrastructure, and related protocols.
• Excellent interpersonal and relationship-building skills, with the ability to communicate complex ideas clearly.
• Experience with AI tools, platforms, and automation technologies.
• Ability to analyze technical requirements and translate them into scalable solutions.
• Proficiency in project management and strategic planning.

Practical notes

• The base salary range for this role is between $215,000 and $285,000 USD, depending on experience and skills.
• The position offers hybrid and flexible work arrangements to accommodate personal and professional needs.
• Benefits include paid time off, a 3% company contribution to 401(k), comprehensive health insurance for employees and dependents, and generous parental leave policies.
• U.S. employees are eligible for family planning benefits and additional parental leave.
• The role provides opportunities for professional development within the rapidly evolving crypto and digital asset industry.
• The work environment is collaborative and innovative, with a focus on pushing technological boundaries.
• Employees enjoy daily snacks and weekly meals at the office, fostering a supportive community.
• Access to employee resource groups and mental health resources is available to promote well-being.
• The company encourages continuous learning and offers resources for skill enhancement in blockchain, AI, and related fields.
• This is an on-site role based in New York, NY, with travel required to client sites and industry events.
• Candidates should be prepared for a dynamic, fast-paced environment that values ownership, initiative, and strategic thinking.

Join us to be at the forefront of financial innovation, shaping the future of digital assets and blockchain technology.