Property General Manager

About the role

You will own the complete operational and guest experience for your Miami community, ensuring every interaction reflects the Flow framework of living, working, and connecting. You will drive the end-to-end performance of condominium, hotel, multifamily, and office spaces by orchestrating seamless integration between technology, people, and place. This role requires you to build a human-centered environment where authenticity, community, and tangible value are delivered daily through decisions and actions. You will lead with hospitality and business judgment to create a vibrant, oneness-focused culture where life, work, creativity, and leisure converge effortlessly. Your leadership will directly shape how residents connect with themselves, their neighbors, and the natural environment around them. You will navigate a start-up setting with agility, turning vision into reliable execution and measurable outcomes. Success in this position means you thrive in ambiguity while maintaining rigorous standards for performance and experience. You will be the visible embodiment of Flow's mission, setting the tone for a new standard in modern living.

Key facts

What you'll do

• Architect and refine guest arrival and departure processes to ensure smooth, memorable transitions for residents and visitors in the Miami residence.
• Analyze performance metrics to uncover insights, identify friction points, and elevate satisfaction across every touchpoint of the guest journey.
• Design weekly schedules and coverage models that guarantee consistent, high-level hospitality across all shifts and service periods.
• Construct pricing and availability rules that strategically balance occupancy, rate strategies, and brand positioning on a monthly basis.
• Oversee maintenance, cleanliness, and safety checks to ensure homes remain pristine, secure, and fully compliant with established standards.
• Partner with marketing to develop campaigns, content, and offers that authentically showcase the Miami community and its distinct character.
• Synchronize routines with neighboring Flow offices to enable the sharing of insights and strict alignment with brand standards.
• Track competitor movements and local events to rapidly adjust positioning and capture increased demand within a dynamic market.
• Launch community moments and local partnerships that weave residents into the neighborhood and deepen their connection to its culture.
• Review financial reports to protect margins and guide smarter decisions regarding costs, investments, and potential upgrades.
• Set crystal-clear expectations for your team so that every member understands roles, quality standards, and an unwavering focus on guest needs.
• Champion a culture of continuous improvement by observing operations, gathering feedback, and implementing targeted enhancements.
• Act as the primary liaison between operations, marketing, and technology to ensure cohesive execution of the guest experience.
• Drive initiatives that reinforce Flow's core value of oneness through daily behaviors, communication, and decision-making.
• Adapt quickly to evolving priorities in a fast-paced, start-up environment while maintaining composure and clarity.

Requirements

• Must possess a minimum of three years managing teams in hospitality or related fields, with direct responsibility for operational outcomes.
• Experience with property management software and revenue tools is necessary for accurate forecasting, reporting, and decision support.
• Strong written and spoken English is required to communicate effectively with guests, team members, and partners on a daily basis.
• You should be comfortable using scheduling systems, channel managers, and analytics dashboards to monitor performance and optimize operations.
• The ability to work varied hours, including evenings and weekends, is essential to respond to guest needs and operational demands.
• A demonstrated commitment to hospitality excellence, community building, and human-centered design is mandatory for success in this role.
• You must be able to navigate ambiguity, manage multiple priorities, and maintain attention to detail in a dynamic environment.
• Compliance with health, safety, and brand standards must be upheld at all times to ensure consistency and trust.

Nice to have

Only items indicated as preferred in SOURCE are included here, and no additional preferences have been added.

Practical notes

Compensation: $130,000 to $150,000 USD yearly

Location: Miami, FL

Engagement: Salaried, full-time

The environment is collaborative and fast-paced, requiring adaptability and a commitment to Flow values. The General Manager will play a key role in defining the culture and operational excellence of this new community.