Customer Solutions Architect

About the role

This position focuses on guiding customers through the technical aspects of integrating Fivetran into their data infrastructure. You will be instrumental in ensuring clients achieve their data goals by architecting effective solutions. In this capacity, you will own the technical validation of potential deployments and ensure alignment with best practices. You will translate complex data movement concepts into clear narratives for diverse stakeholders. The role requires a proactive approach to identifying gaps in existing data flows and proposing remediation. You will serve as the primary technical liaison between the client and the engineering organization. Success in this position is defined by your ability to foster long-term customer trust and technical confidence.

Key facts

What you'll do

• Evaluate existing customer data landscapes to identify integration requirements and constraints.
• Conduct discovery sessions to uncover latent data needs and map them to appropriate Fivetran capabilities.
• Construct detailed technical designs that outline connector configurations and data flow architecture.
• Translate intricate data schemas into visual artifacts that clarify system interactions for non-technical audiences.
• Perform in-depth analysis of failed syncs and performance bottlenecks to deliver root cause resolutions.
• Author comprehensive documentation that captures solution architectures and implementation procedures.
• Utilize analytical reasoning to forecast the impact of schema changes on downstream data pipelines.
• Customize demonstration environments to reflect the unique data ecosystems of target clients.
• Establish benchmarks for data quality and latency to measure the success of implemented solutions.
• Liaise with product management to relay real-world feedback regarding feature enhancements and usability.
• Mentor junior team members on effective troubleshooting methodologies for complex integration scenarios.
• Adapt communication strategies to suit the technical proficiency of executive and engineering audiences.

Requirements

• Hold a Bachelor's degree in Computer Science, Engineering, or a related technical field, or possess equivalent practical experience.
• Accumulate a minimum of 3 years of experience in a customer-facing technical role, such as Solutions Architect, Sales Engineer, or similar.
• Demonstrate proven experience with data warehousing concepts and their associated architectural patterns.
• Exhibit a strong command of ETL/ELT processes and the operational nuances of modern data pipelines.
• Show familiarity with a variety of data sources and destinations across different technological ecosystems.
• Maintain a foundational understanding of secure data handling and compliance considerations.
• Display robust problem-solving skills when addressing ambiguous requirements and technical uncertainty.
• Commit to a disciplined approach for managing multiple concurrent projects and prioritization.

Nice to have

• Experience with Fivetran's specific technology stack.
• Knowledge of dbt Core.

Practical notes

• Visa sponsorship is not provided for this role.
• Travel may be required occasionally.

The operates at the critical intersection of technology and business value within the data ecosystem. You will be expected to diagnose intricate problems in data movement workflows and devise strategies that optimize reliability and scalability. A core component of the position involves dismantling complex integration challenges into manageable phases that align with client maturity. You will frequently act as the definitive resource for best practices regarding connector configuration and data normalization. The ability to rapidly prototype solutions is essential for validating hypotheses during sales cycles and proof-of-concept engagements. You must possess the discipline to manage detailed technical notes while simultaneously articulating high-level value propositions. This balance ensures that both technical and executive stakeholders remain aligned throughout the sales and implementation journey.

This role demands a high degree of ownership over the customer technical journey from initial contact to deployed solution. You will analyze the interplay between source systems and destination warehouses to ensure optimal data fidelity. Your expertise will be leveraged to de-risk migration projects by identifying potential pitfalls before they impact the client timeline. You will champion the adoption of standardized architectural patterns that reduce long-term maintenance overhead for customers. The position requires a deep empathy for the end-user experience of data consumption and reporting. You will translate abstract business requirements into concrete technical specifications that the engineering team can implement. Collaboration with the pre-sales team will be constant, requiring you to synthesize feedback into coherent technical narratives. Ultimately, your success will be measured by the ability to make Fivetran an integral and trusted component of the customer's technology stack.

In this capacity, you will engage with a diverse range of technologies, ensuring that the data integration layer remains robust and future-proof. You will investigate the nuances of API rate limits and authentication models to ensure seamless connectivity. The role necessitates a commitment to continuous learning regarding emerging data platforms and cloud services. You will document playbooks that standardize the approach to common integration scenarios. This standardization is vital for maintaining quality and consistency across a broad customer base. You will also be responsible for validating third-party tools that extend the functionality of the Fivetran platform. The ability to work independently with minimal supervision is a critical attribute for success in this remote capacity. You will manage your schedule to accommodate stakeholders across different time zones, particularly within the Japan and broader APAC regions.

The ideal candidate brings a blend of technical depth and interpersonal communication skills. You will refine your ability to simplify complex topics without losing the necessary technical accuracy. This role provides the opportunity to shape the direction of data integration practices within a growing ecosystem. You will interact with some of the most sophisticated data teams in the industry. Your contributions will directly influence the perceived reliability and ease of use of the Fivetran platform. This position is suited for a self-motivated individual who thrives on solving difficult, real-world problems. The expectation is that you will grow your skill set in direct response to the evolving needs of the customer base. You will be a pivotal figure in bridging the gap between sophisticated data infrastructure and actionable business insights.