Manager, Relationship Managers

About the role

Fin is on the lookout for a dynamic sales leader to oversee and expand our Small Business and Scale Relationship Management team based in San Francisco. In this pivotal role, you will mentor a group of early-career sales professionals, guiding them through our innovative AI-driven go-to-market strategy while ensuring they achieve high performance and deliver exceptional customer success.

Key facts

What you'll do

• Recruit, onboard, and provide mentorship to Relationship Managers focusing on Small Business and Scale segments, ensuring they are equipped with the necessary skills and knowledge.
• Oversee team revenue objectives, which encompass renewals, expansion efforts, and pipeline development to drive growth.
• Establish and enforce high standards for forecasting, deal inspection, and maintaining cleanliness in the Customer Relationship Management (CRM) system.
• Provide coaching to team members on value-based selling techniques, particularly in relation to AI-enhanced customer support solutions.
• Collaborate closely with Product, Enablement, Revenue Operations (RevOps), and Marketing teams to enhance sales narratives and streamline operational processes.
• Cultivate a culture that emphasizes continuous learning, accountability, and high performance within the team.
• Analyze sales metrics and performance data to identify areas for improvement and implement strategies to enhance team effectiveness.
• Engage in regular one-on-one meetings with team members to provide feedback, set goals, and discuss career development opportunities.
• Develop and implement training programs that focus on skill enhancement and knowledge sharing among team members.
• Act as a liaison between the sales team and executive leadership to communicate successes, challenges, and opportunities for growth.
• Stay updated on industry trends and competitor activities to inform sales strategies and maintain a competitive edge.

Requirements

• A minimum of two years of experience in a Sales Management role, demonstrating a strong track record of success.
• Proven experience in selling Software as a Service (SaaS) products in a quota-carrying capacity.
• Background in managing and nurturing individual contributors responsible for generating revenue.
• Demonstrated ability to accurately forecast sales and maintain operational standards at scale.
• Experience in coaching and developing early-career sales professionals to reach their full potential.
• Strong analytical skills with the ability to interpret sales data and metrics effectively.

Nice to have

• Experience working in Small Business, Scale, or Commercial sales environments, providing a solid understanding of the market dynamics.
• Familiarity with selling technical products or those related to artificial intelligence.
• Knowledge of structured sales methodologies such as MEDDPICC or Command of the Message, which can enhance sales effectiveness.
• Experience in guiding customers through the adoption of new technologies, ensuring a smooth transition and satisfaction.

Skills & tools

• Expertise in sales coaching and talent development, fostering a high-performance culture.
• Proficient in forecasting and deal inspection processes to ensure accuracy and accountability.
• Strong understanding of value-based selling principles, particularly in relation to AI-driven solutions.
• Experience with CRM management to maintain accurate and up-to-date customer information.

Practical notes

• The compensation package includes a base salary, sales incentives (included in the OTE), and Restricted Stock Units (RSUs) to align employee interests with company performance.
• Comprehensive benefits are offered, including medical, dental, and vision coverage, a 401k plan with matching contributions, flexible paid time off, and paid parental leave to support work-life balance.
• Fin maintains a neutral position on social and political issues to create a focused and productive work environment for all employees.
• The company is committed to being an equal opportunity employer, fostering diversity and inclusion in the workplace.

Join us at Fin and play a crucial role in shaping the future of our sales strategy while empowering a talented team to excel in their careers. If you are passionate about sales leadership and driving customer success, we would love to hear from you!

About the company

Fin is a next-generation payments platform built for high-value, global, and instant transactions. We are a Series A-stage company backed by Sequoia, Circle, and other notable investors.