Senior Manager, Relationship Managers

About the role

This position builds and evolves a team of Relationship Managers for Fin's AI customer agent platform. The Senior Manager leads an AI-fluent mid-market team to drive growth, retention, and long-term value. Success requires coaching sellers through product and go-to-market evolution while balancing execution and team development. The role demands a leader who can translate complex AI capabilities into clear narratives for commercial audiences. You will own the end-to-end performance of the mid-market segment through the people who manage these accounts. This is a hands-on management position where coaching and rigor are equally valued. The successful candidate will operate at the intersection of sales strategy and people leadership. You will be responsible for turning strategic vision into daily behaviors across the team.

Key facts

What you'll do

Build and coach an AI-fluent team of Relationship Managers for the MidMarket segment.

Guide mid-market accounts through AI adoption journeys, advancing from traditional approaches to pioneering implementations. This progression helps customers extract maximum value from the platform.

Sales targets for the mid-market segment are achieved through management of renewals, expansion, and pipeline generation.

Representatives are coached to sell outcomes and value, highlighting how AI meaningfully differentiates Fin.

Cross-sell and expansion opportunities are identified and unlocked. Larger, strategic renewals and upsell motions are driven to strengthen customer value.

Complex buying groups and stakeholder alignment are navigated to advance deals.

Own forecasting accuracy and deal inspection rituals to ensure predictable revenue outcomes.

Develop playbooks for coaching conversations that reinforce strong seller habits and documentation.

Champion a culture where written communication makes work easy to review and build upon.

Elevate the team's understanding of the platform so that customer conversations are technically precise and outcome-focused.

Requirements

The posting states a pay range of $310000 to $370000.4 years Sales Management experience in a quota-carrying environment.

Experience selling SaaS solutions and managing revenue-owning individual contributors.

Strong coaching and talent development skills with mid-market or commercial account managers.

Demonstrated ability to forecast, inspect deals, and operate with rigor at scale.

Comfort leading teams through change in a fast-moving environment.

Bachelor's degree.

Proof of eligibility to work in the United States.

Nice to have

Experience in Small Business, Scale, or Commercial sales motions.

Exposure to selling technical or AI-enabled products.

Familiarity with structured sales methodologies such as MEDDPICC or Command of the Message.

Experience helping customers adopt new technology.

Practical notes

The role follows a hybrid policy with required in-office days. Fin maintains a radically open culture with strict non-discrimination practices. Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Roles of this type focus on coaching, forecasting, and cross-functional collaboration. Sales leadership in AI environments often involves translating technical capabilities into business outcomes. Common tools in this space include CRM platforms, sales engagement systems, and enablement tools. Clarity in multi-threaded conversations helps mid-market customers adopt and expand usage. Continuous learning is essential in fast-moving product and go-to-market organizations.

Career growth

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.